Rent & Service Charge Advisor

Riverside; Liverpool; Presencial; AUD 72.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options

Learning and development

Benefits package

Descripción de la vacante

Riverside is recruiting for a Rent and Service Charge Advisor to support policy implementation and accurate rent/service charge calculations across the Group.

The role focuses on parliamentary compliance, customer service and cross‑functional collaboration with finance and operations teams. It requires detailed knowledge of housing sector regulations and strong communication skills.

Formación

• Solid knowledge of rent and service charges legislation, regulations and standards in housing.
• Experience in financial monitoring and administration for rent and service charges.

Responsabilidades

• Support the Rent and Service Charge Policy Manager to develop and implement policies and frameworks.
• Manage rent review and service charge processes to meet statutory deadlines.
• Lead on queries related to rent and service charge calculations for leaseholders and tenants.
• Ensure letters and communications are accurate, compliant and aligned with branding.
• Prepare financial information for tribunals or reviews as required.
• Collaborate with internal and external stakeholders to deliver the policy strategy.

Conocimientos

Rent & service charges

Financial monitoring

Attention to detail

Customer focus

Herramientas

MS Office

Excel

Descripción del empleo

Job Title: Rent and Service Charge Advisor

Contract Type: Fixed term

Salary: £38,056.41 per annum (£41,891.59 is achieved after 12 months successful performance in the role)

Working Hours: 35 hours per week

Working Pattern: Monday to Friday

Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Rent and Service Charge Advisor

You will support the Group Rent and Service Charge Policy function in the implementation of standardised policies and procedures to ensure the accurate formulation of rent and service charges for all customer types and the maintenance of associated modelling and calculators. Provide a customer focussed Rent and Service Charge Policy service, delivering advice and support to finance and operational colleagues regarding rent and service charge matters including associated business rules and formulae.

About you

• Solid knowledge and hands on practical experience of legislation, regulations and standards relating to rent and service charges within the Housing Sector.
• Experience of providing financial monitoring and administration, preferably for rent and service charges.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadline and manage conflicting priorities.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview

Role Profile

• Support the Rent and Service Charge Policy Manager to develop and implement Group Rent and Service Charge policies and frameworks, contributing to reviews to ensure ongoing compliance with legislation, government guidelines and Group policy.
• Support the Rent and Service Charge Policy Manager to manage and oversee the rent review and service charge processes for the Group, ensuring statutory deadlines are met.
• Act as the lead for all colleague / internal rent and service charge related queries, ensuring accurate and consistent application of charges and rent/service charge calculations across the Group for all customer types including leaseholders and tenants with Secure Rent Status.
• Lead on the development of detailed procedures and supporting information for the Group on how to handle both standard rent setting and property/customer exceptions ensuring the correct protocols are followed at all times.
• Ensure rent and service charge letters produced for customers are accurate, consistent and compliant and adhere to Group and standards and branding.
• Deputise for the Rent & Service Charge Policy Manager were required
• Responsible for the preparation of financial information required for any first tier / leasehold valuation tribunals.
• Ensure third party stakeholders including DWP and Managed Agents have been informed of annual rent through recognised portals and other communications channels.
• Manage the workflow to monitor compliance checks for service charge expenditure.
• Maintain all collateral relating to Rent and Service Charge Policy, including procedures and letters, ensuring alignment to the overall Rent and Service Charge Strategy, government guidelines and Group standards.
• Administer escalated policy queries and issues, collaborating with the Rent and Service Charge Policy Manager to ensure the provision of expertise and support to complex, high profile and high risk issues.
• Maintain system records to ensure accurate data is held and issues are investigated and resolved in line with agreed procedures and service level agreements
• Manage internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Group’s Rent and Service Charge Strategy.
• Provide accurate and timely data as required to address customer queries and for review by others to support decision making.
• Maintain and develop knowledge of regulatory, legal and systems knowledge to maintain competence in role.
• Actively contribute to the continuous improvement of processes, systems and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Knowledge, Skills and Experience

• Solid knowledge and hands on practical experience of legislation, regulations and standards relating to rent and service charges within the Housing Sector.
• Experience of providing financial monitoring and administration, preferably for rent and service charges.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadline and manage conflicting priorities.
• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
• Excellent planning and organisational skills and the ability to prioritise.
• Ability to show initiative and propose solutions to issues identified.
• Results focussed with the ability to take ownership of tasks.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of MS Office including Excel.
• Knowledge of IT systems relating to rent and service charge