Rent Connect Officer (Frontline Services)

Queensland Government; Toowoomba Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Queensland Government is seeking a Housing Officer in Toowoomba to assess customer housing needs and tenancy viability, delivering private rental assistance through information, coaching and advocacy.

You will develop and maintain knowledge of the local rental market, participate in inter-agency initiatives, and mentor fellow Housing Officers to ensure effective Rent Connect services while upholding workplace safety standards.

Qualifications

• Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
• Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
• Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
• Developing and maintaining current knowledge of the local rental market and housing options available.
• Participate in local initiatives to improve inter-agency linkages and service delivery.
• Develop effective relationships and networks within the broader housing and support system.
• Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Responsibilities

• Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
• Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
• Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
• Developing and maintaining current knowledge of the local rental market and housing options available.
• Participate in local initiatives to improve inter-agency linkages and service delivery.
• Develop effective relationships and networks within the broader housing and support system.

Skills

Customer needs assessment

Private rental assistance

Stakeholder engagement

Local housing market knowledge

Inter-agency collaboration

Leadership and mentoring

Workplace Health and Safety

Job description

What you will be doing:- Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.- Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.- Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.- Developing and maintaining current knowledge of the local rental market and housing options available.- Participate in local initiatives to improve inter-agency linkages and service delivery.- Develop effective relationships and networks within the broader housing and support system.- Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.Applications to remain current for 12 months.Job Ad Reference: QLD/701988/26Closing Date: Wednesday, 07 October 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.