Renewals Services Consultant, Major and Enterprise Accounts

Cyberark Software; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Job summary

Palo Alto Networks is seeking a Renewals Services Consultant for Major and Enterprise Accounts in Sydney, Australia. You will analyze the installed base and subscriptions to identify renewals, validate data across systems, and collaborate with Field Sales to refine proposals.

You’ll manage high-value opportunities and support post-sale renewal activities with a focus on process improvements. The role emphasizes data accuracy, advanced Excel usage, and experience with Salesforce/ERP/CPQ.

Qualifications

• 4–7 years in inside sales or renewal sales, sales operations, complex deal desk or senior pricing roles
• Experience with Enterprise sales motion and channel sales models (distributors, resellers)
• Strong communication, business judgment, and attention to detail
• Comfortable working with large volumes of data to support renewal strategy decisions
• Advanced Excel skills (lookups, pivots, logic functions) and exposure to Salesforce or ERP/CPQ systems

Responsibilities

• Analyze installed base and subscription data to identify upcoming renewals
• Clean, triangulate, and validate data across systems to ensure accuracy
• Provide data insights and value propositions on opportunities
• Collaborate with Field Sales and Channel Partners to refine and finalize proposals
• Handle high-complexity and high-value opportunities for Major Accounts
• Address order administration and renewal processing issues
• Ensure accurate customer data (contacts, registration, usage) in systems
• Recommend automation and process improvements to speed up renewals

Skills

Renewals analytics

Cross-functional collaboration

Advanced Excel

Data-driven decision making

Attention to detail

Tools

Salesforce

ERP/CPQ

Power BI

Job description

Renewals Services Consultant, Major and Enterprise Accounts

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Pre-Sales Operations for Major/Enterprise Accounts

• Analyze installed base and subscription data to identify upcoming renewals
• Clean, triangulate, and validate data across systems to ensure accuracy
• Provide data insights and value propositions on opportunities
• Partner Customer Intelligence to develop incremental pipeline for upsell and tech refresh
• Generate price quotations aligned with historical pricing and current standards
• Collaborate with Field Sales and Channel Partners to refine and finalize proposals
• Support custom requests, pricing exceptions, and escalations with cross function stakeholders
• Handle high-complexity and high-value opportunities for Major Accounts

Post-Sales Support for Major/Enterprise Accounts

• Address order administration and renewal processing issues
• Ensure accurate customer data (contacts, registration, usage) in systems

Continuous Improvement

• Recommend automation, process enhancements, and tools to improve speed and accuracy
• Share knowledge and best practices with junior team members

Qualifications

• 4-7 years in inside sales or renewal sales, sales operations, complex deal desk or senior pricing roles
• Experience with Enterprise sales motion and channel sales models (distributors, resellers)
• Strong communication, business judgment, and attention to detail
• Comfortable working with large volumes of data to support decision-making on renewal strategy and action plan
• Advanced Excel skills (lookups, pivots, logic functions) and exposure to Salesforce or ERP/CPQ systems
• Experience handling complex deal commercials
• Ability to work independently in a cross-functional, fast-paced environment

Preferred:

• Familiarity with Power BI, Power Query, PowerPivot, or Tableau a plus

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at **************@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

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