Renewals Account Manager

AVEVA; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

AVEVA is seeking a Renewals Account Manager to drive customer renewals and recurring revenue growth from key accounts in Australia. The role requires managing relationships across Sales and Customer Success teams with a focus on reducing churn and expanding revenue through renewals.

You will own the complete renewal lifecycle, collaborate with cross-functional teams, and deliver strategic renewal plans to maximize retention and growth in a hybrid work environment.

Qualifications

• Strong expertise in renewal management, including renewal processes, commercial policies, pricing strategies and contract governance.
• Ability to manage a complex portfolio of accounts with multiple priorities while maintaining customer satisfaction and renewal momentum.
• Proven enterprise sales and account management experience with building trusted relationships and influencing senior stakeholders (e.g., VP Operations, CTOs, CIOs).

Responsibilities

• Drive renewal performance by achieving renewal quotas and resolving escalated renewal contracts.
• Develop strategic renewal plans by understanding customer requirements and renewal cycles.
• Identify cross-sell and upsell opportunities, coordinating with Sales and Customer Success teams.
• Own end-to-end renewal execution from engagement to quotation, forecasting, PO management and closure.
• Strengthen customer and internal partnerships; maintain Salesforce records and provide reporting to reduce churn.
• Support evolving renewal processes and provide accurate renewal-related analytics.

Skills

Renewal management

Enterprise sales

Account management

Stakeholder engagement

Job description

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AVEVA is a global leader in industrial software. Our cutting‑edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.

Job Title: Renewals Account Manager
Location: AVEVA Offices in Australia
Employment Type: Full time, regular, hybrid work arrangements

The job drives customer renewals, retention, and recurring revenue growth by managing key customer relationships, collaborating with sales teams, and proactively mitigating renewal risks to achieve business targets.

Key Responsibilities

Drive Renewal Performance

• Achieve renewal quotas and key business metrics, including on-time renewals and successful resolution of escalated renewal contracts

Develop Strategic Renewal Plans

• Understand customer requirements
• Introduce customers to the renewal cycle/process
• Create and execute MEDDPIC-based renewal strategies in collaboration with Sales and Customer Success teams to maximize retention and growth

Identify Growth Opportunities

• Proactively uncover cross-sell and upsell opportunities, engaging customers directly or transitioning opportunities to Account Managers when appropriate

Manage End-to-End Renewal Execution

• Own the complete renewal lifecycle from customer engagement through quotation, forecasting, purchase order management, and contract closure

Strengthen Customer and Internal Partnerships

• Maintain accurate Salesforce records, build trusted customer relationships, collaborate with Customer Success, Sales, and Channel Partners, and provide reporting and operational support to improve renewal effectiveness and reduce churn

Other Duties may include

• Support evolving renewal processes aimed at improving renewal efficiency
• Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis
• Provide assistance to sales team related to global accounts that may exist in the territory
• Assist Business with any other activity required to fulfil role

Desired Skills

• Strong expertise in renewal management, including the application of renewal processes, commercial policies, pricing strategies, and contract governance
• Demonstrated ability to manage a complex portfolio of accounts, effectively balancing multiple priorities while maintaining customer satisfaction, engagement, and renewal momentum
• Proven enterprise sales and account management experience, with a successful track record of building trusted relationships and influencing senior stakeholders, including VP Operations, CTOs, CIOs, and other executive decision-makers

Commercial at AVEVA

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.

You’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition.

Find out more: https://www.aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.