Remote Travel Concierge & Guest Experience Pro

Beenleigh Pet Motel; Queensland; Remote; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Training opportunities

Supportive community

Flexible remote work

Employee discounts

Flexible schedule

Professional development assistance

Travel education access

Mentorship

Job summary

Scenic Voyages Travel is seeking a Remote Travel Agent/Advisor to join our team. You will assist clients with planning seamless itineraries, provide professional customer service, and manage bookings from anywhere in a fast-paced remote setting.

The role offers flexible part-time or full-time arrangements, ongoing training, development opportunities, and access to travel education to support your growth. Strong communication and independent work style are essential for success in this remote

Qualifications

• Experience in customer service, hospitality, call center, or admin roles.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.
• Basic computer skills and quick learning of new systems.
• Reliable internet and distraction-free workspace.
• Detail-oriented and organized.
• Positive attitude and solution-focused mindset.
• Remote work flexibility.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escape complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Customer service

Hospitality

Call center

Administrative skills

Remote work

Strong communication

Computer literacy

Attention to detail

Positive attitude

Independence

Job description

Scenic Voyages Travel is seeking a Remote Travel Agent/Advisor to join our team. You will assist clients with planning seamless itineraries, provide professional customer service, and manage bookings from anywhere in a fast-paced remote setting.

The role offers flexible part-time or full-time arrangements, ongoing training, development opportunities, and access to travel education to support your growth. Strong communication and independent work style are essential for success in this remote