Remote Shift Lead - Customer Care & Dispatch (14‑Mo FTC)

Ourmob.com.au Chemistry Pty; Sydney; Remote; AUD 70,000 - 90,000; Part time

Benefits offered by this job

Salary Packaging

Maxxia Rewards

Career growth

Work life balance

Salary

Employee Assistance Program

Leadership

Culture

Job summary

Spinal Cord Injuries Australia (SCIA) is partnering with Transport for NSW to deliver the Centralised Booking Service for Wheelchair Accessible Taxis across Sydney. This part-time fixed-term contract for 14 months offers a crucial 24/7 service and a shift lead role as the senior point of contact during your shift.

The role operates from home with a rotating overnight on-call roster, leading and supporting a Customer Service team, handling bookings, and ensuring escalations are managed

Qualifications

• Experience leading and supporting a diverse Customer Service team.
• Strong written and verbal communication skills.
• Calm, solutions-focused approach under pressure.

Responsibilities

• Lead and support Customer Service Representatives during shifts.
• Coordinate and dispatch Wheelchair Accessible Taxi bookings.
• Monitor call volumes and ensure data accuracy in systems.
• Act as senior escalation point and support the Centre Manager.

Job description

Spinal Cord Injuries Australia (SCIA) is partnering with Transport for NSW to deliver the Centralised Booking Service for Wheelchair Accessible Taxis across Sydney. This part-time fixed-term contract for 14 months offers a crucial 24/7 service and a shift lead role as the senior point of contact during your shift.

The role operates from home with a rotating overnight on-call roster, leading and supporting a Customer Service team, handling bookings, and ensuring escalations are managed