Remote Senior WHS Advisor - Construction & Renewable Projects

Squadron Energy Pty Ltd; Victoria; Remote; AUD 79,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Bonus eligibility

Job summary

Coinbase is seeking a Complaints Analyst III to join the Global Complaints team. You will investigate and resolve consumer and regulatory complaints, delivering accurate responses within SLA timelines from intake to closure.

You will document cases in Salesforce, escalate as needed, and contribute to process improvements while maintaining high-quality customer outcomes. This role supports remote work with base salary details provided.

Qualifications

• 1-2 years of complaints handling, customer service, or dispute resolution in financial services, fintech, or regulated industry.
• Strong written responses to customer complaints following documented procedures.
• Experience meeting SLA and quality targets in high-volume production environments.

Responsibilities

• Investigate and resolve assigned complaints by gathering data and customer communications.
• Maintain complete case records in Salesforce and document resolution rationale.
• Escalate complex cases with clear documentation to supervisors or leads.
• Flag recurring patterns to support continuous improvement across the team.
• Participate in training and calibration sessions to align with quality standards.

Skills

Complaints handling

Customer service

Dispute resolution

English proficiency

Tools

Salesforce

Job description

Coinbase is seeking a Complaints Analyst III to join the Global Complaints team. You will investigate and resolve consumer and regulatory complaints, delivering accurate responses within SLA timelines from intake to closure.

You will document cases in Salesforce, escalate as needed, and contribute to process improvements while maintaining high-quality customer outcomes. This role supports remote work with base salary details provided.