Remote Senior BI Developer: Power BI & ServiceNow Analytics

Datacom; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Remote working

Flexible hours

Professional development

Job summary

Datacom, AU-based, is seeking an experienced BI Developer to design, build and maintain reporting and analytics solutions. You will turn complex information into clear insights by designing semantic models, reports and dashboards in Power BI and ServiceNow.

You will work with sensitive data, require Baseline clearance, and prioritise efficient, scalable data delivery for internal and customer stakeholders across our enterprise environment.

Qualifications

• Five+ years of experience designing, implementing and managing complex reporting environments in a corporate setting.
• Experience building reporting over ITSM data, ideally ServiceNow — incident, request, change, knowledge and event tables, SLA configuration, CMDB and catalogue structures.
• Deep hands-on Power BI expertise — semantic model design, advanced DAX, Power Query/M, row-level security, incremental refresh, performance tuning, and workspace/app deployment. Paginated reporting (Power BI Report Builder) is an advantage.
• Strong dimensional modelling and data warehousing skills — star schema design, fact and dimension granularity, and SQL against enterprise data sources.
• Experience delivering to schedules, work plans and agreed performance requirements.

Responsibilities

• Design, build, test and support reporting solutions — semantic models, dashboards, paginated reports and related Group Data deliverables in Power BI and Service Now.
• Design, own and maintain Power BI semantic models — model structure, DAX measures, refresh, row-level security and workspace/app deployment to internal and customer audiences.
• Facilitate metric definition workshops with process owners and service leadership; produce wireframes, agree measure definitions and targets, and translate them into build-ready specifications.
• Coordinate and deliver reporting requests raised by projects and business initiatives, from requirement through to release.
• Deliver reporting and dashboard training and support to internal teams and customer stakeholders, including live demonstrations and recorded enablement material.
• Use AI-enabled tools to accelerate development, testing, documentation and knowledge capture, within Datacom's security and data-handling standards.
• Communicate technical concepts and complex information clearly to stakeholders at all levels, up to and including service, finance and programme leadership.

Skills

Analytical thinking

Data storytelling

Stakeholder management

SQL knowledge

Problem solving

Tools

Power BI

ServiceNow

DAX

Power Query/M

Job description

Datacom, AU-based, is seeking an experienced BI Developer to design, build and maintain reporting and analytics solutions. You will turn complex information into clear insights by designing semantic models, reports and dashboards in Power BI and ServiceNow.

You will work with sensitive data, require Baseline clearance, and prioritise efficient, scalable data delivery for internal and customer stakeholders across our enterprise environment.