Remote-Ready Customer Service Consultant

VicRoads; Melbourne; Hybride; AUD 54 000 - 61 000; Plein temps

Avantages offerts par ce poste

Work from home

Career development

Bonus opportunities

Résumé du poste

VicRoads in Melbourne is seeking enthusiastic Casual Customer Service Consultants to provide registration and licensing support. You will handle inquiries mainly by phone and written communication, delivering courteous and accurate service following established guidelines.

You will investigate and resolve inquiries, escalate when needed, and contribute to process improvements. The role offers home-work flexibility after competency, with development and recognition in a values-driven organisation.

Qualifications

• Customer-focused role with prior service experience welcome from hospitality, retail or admin.
• Call centre experience valued.

Responsabilités

• Deliver registration and licensing services primarily by telephone and written communication.
• Investigate and resolve customer enquiries according to policies and guidelines.
• Escalate to supervisor when required and support change initiatives.
• Collaborate with the team to achieve performance targets and assist to meet team objectives.
• Provide guidance to less experienced staff when required.

Connaissances

Customer service

Communication

Problem solving

Team player

Computer literacy

Outils

CRM systems

Description du poste

VicRoads in Melbourne is seeking enthusiastic Casual Customer Service Consultants to provide registration and licensing support. You will handle inquiries mainly by phone and written communication, delivering courteous and accurate service following established guidelines.

You will investigate and resolve inquiries, escalate when needed, and contribute to process improvements. The role offers home-work flexibility after competency, with development and recognition in a values-driven organisation.