Registration & Licensing Service Advisor - Casual, Remote Options

Rlservices S.r.l.; Melbourne; On-site; AUD 37,000 - 53,000; Part time

Benefits offered by this job

Casual role

Work from home option after competency

Job summary

VicRoads in Melbourne is seeking a casual customer service advisor to handle registration and licensing inquiries by phone and written correspondence, delivering professional and timely support in line with policies. You will investigate enquiries, resolve complaints, and may provide guidance to junior staff while contributing to team targets and continuous service improvements.

Strong communication, problem-solving and a proactive, can-do attitude are essential, with basic computer skills and a

Qualifications

• :+ Customer service experience; support enquiries and calls.
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Responsibilities

• Deliver registration and licensing services around the needs of our customers in a dynamic environment, primarily by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. Effectively resolve customer complaints and escalate to supervisor where required.
• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
• Provide guidance and support to less experienced staff where required.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team player

Adaptability

Job description

VicRoads in Melbourne is seeking a casual customer service advisor to handle registration and licensing inquiries by phone and written correspondence, delivering professional and timely support in line with policies. You will investigate enquiries, resolve complaints, and may provide guidance to junior staff while contributing to team targets and continuous service improvements.

Strong communication, problem-solving and a proactive, can-do attitude are essential, with basic computer skills and a