Remote Point of Contact & Community Outreach Coordinator

TSMG Holding; Sydney; Remote; AUD 65,000 - 85,000; Full time

Job summary

TSMG Holding is seeking a proactive Point of Contact Coordinator in Australia to build local partnerships and recruit participant groups for a Robotics AI data collection project. The role focuses on outreach, relationship building, and coordinating scheduling for recording sessions.

You will explain project scope, compensation, and expectations to participants, while maintaining engagement and ensuring smooth onboarding and ongoing support throughout the project lifecycle.

Qualifications

• Excellent communication and interpersonal skills.
• Comfortable reaching out to businesses, organizations and groups.
• Strong organizational and time management abilities.
• Self-motivated and able to work independently.
• Basic English communication skills; local language proficiency valued.

Responsibilities

• Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources.
• Build and maintain relationships with community leaders and business representatives.
• Explain the project scope, participation process, compensation, and expectations to potential participants.
• Coordinate participant schedules and ensure recording sessions are properly organized.
• Act as the main point of contact between participants and the TSMG operations team.
• Track participant progress and maintain recruitment/attendance records.
• Help resolve participant questions or logistical issues throughout the project.
• Ensure all participants receive onboarding information and documentation.
• Support participant retention by regular communication and engagement.
• Report recruitment progress and project updates to the TSMG team.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Independent worker

Attention to detail

Tools

Email tools

Spreadsheets

Messaging apps

Video conferencing

Job description

About The Project

TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we are looking for proactive Point of Contact (PoC) Coordinators who will build relationships with local communities and businesses, recruit participant groups, and coordinate project activities.

Success in This Role

A successful Point of Contact Coordinator consistently builds strong local partnerships, recruits qualified participant groups, ensures smooth communication throughout the project, and helps maintain high participant engagement and successful completion of scheduled recording sessions.

What You Will Do

• Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources
• Build and maintain relationships with community leaders and business representatives
• Explain the project scope, participation process, compensation, and expectations to potential participants
• Coordinate participant schedules and ensure recording sessions are properly organized
• Act as the main point of contact between participants and the TSMG operations team
• Track participant progress and maintain accurate recruitment and attendance records
• Help resolve participant questions or logistical issues throughout the project
• Ensure all participants receive and complete the required onboarding information and documentation
• Support participant retention by maintaining regular communication and engagement
• Report recruitment progress and project updates to the TSMG team

Requirements

• Excellent communication and interpersonal skills
• Comfortable reaching out to businesses, organizations, and community groups
• Strong organizational and time management skills
• Ability to coordinate multiple participants and schedules simultaneously
• Confident using email, spreadsheets, messaging applications, and online meeting tools
• Basic English communication skills (additional local language proficiency is required for your market)
• Self-motivated and able to work independently
• Reliable internet connection and access to a computer or smartphone
• Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred but not required

Preferred Background

Experience in one or more of the following areas is considered an advantage:

• Recruitment or talent acquisition
• Community management
• Sales or business development
• Customer success or customer support
• Event coordination
• NGO or volunteer coordination
• University or student organization leadership

What Makes a Great Candidate

• Enjoys meeting new people and building professional relationships
• Persuasive and confident communicator
• Well connected within local communities or business networks
• Highly organized and dependable
• Able to motivate participants and maintain engagement throughout the project
• Problem solver with a proactive attitude

Working Conditions

• Flexible, project-based engagement
• Remote work with occasional local meetings or visits to partner organizations if required
• Flexible working hours based on recruitment goals and participant availability
• Training and onboarding provided by TSMG before project launch

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.