Remote Lift Dispatch & Customer Support Operator

TK Elevator; Sydney; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training provided

Work-from-home

Flexible shifts

Job summary

TK Elevator Australia is seeking a motivated customer service professional to join our contact hub on a full-time basis. The role features Tuesday to Saturday 2:00pm–10:00pm with work‑from‑home flexibility and initial two‑week training from Monday to Friday.

Responsibilities include handling inbound calls, logging work orders, allocating technicians for lift breakdowns, and maintaining accurate job records while delivering excellent service in high‑pressure situations.

Qualifications

• Experience in customer service or call centres.
• Excellent verbal and written communication skills.
• Ability to handle high‑pressure situations with professionalism.
• Weekend/evening availability aligned to roster.

Responsibilities

• Answer inbound calls from clients, building managers and trapped passengers.
• Make outbound calls for job follow ups and updates.
• Log and complete work orders via email or phone.
• Respond to email inquiries promptly and professionally.
• Allocate technicians for lift breakdowns and emergencies.
• Monitor urgent jobs to ensure safety and timely resolution.
• Coordinate with field staff and internal teams for smooth operations.
• Update job statuses and notes accurately in the system.
• Provide exceptional customer service in high‑pressure situations.
• Follow escalation procedures for unresolved issues.
• Be willing to take extra shifts as needed.

Skills

Customer service

Call center

Communication

Problem solving

Teamwork

Job description

TK Elevator Australia is seeking a motivated customer service professional to join our contact hub on a full-time basis. The role features Tuesday to Saturday 2:00pm–10:00pm with work‑from‑home flexibility and initial two‑week training from Monday to Friday.

Responsibilities include handling inbound calls, logging work orders, allocating technicians for lift breakdowns, and maintaining accurate job records while delivering excellent service in high‑pressure situations.