Remote Health Engagement Manager (NT)

Therapeutic Guidelines Limited; Darwin; Hybrid; AUD 70,000 - 90,000; Part time

Benefits offered by this job

Salary packaging

Professional development

Hybrid or flexible work

Travel opportunities

Job summary

Therapeutic Guidelines Limited seeks a Remote Health Engagement Manager to build lasting relationships with health workers across the Northern Territory. The role is field-based, based in Alice Springs or Darwin with regular travel, and operates on a 0.8 FTE four days per week until 30 June 2028.

You will deliver train-the-trainer sessions, support onboarding and engagement, and collaborate with Marketing to create local engagement materials while tracking activity in Salesforce.

Qualifications

• Knowledge of best practice in customer service, engagement and retention.
• Previous customer service, sales or technical support experience.
• Experience with remote, rural or Aboriginal communities.
• Strong written and verbal communication skills.
• Active listening and the ability to identify and respond to user needs.
• Analytical and problem-solving skills.
• Willingness and ability to travel regularly across the Northern Territory and to head office in Melbourne.
• Knowledge of publishing industry is advantageous.
• Health sector knowledge and terminology.
• Cultural knowledge relevant to Aboriginal and remote health contexts.

Responsibilities

• Build and maintain relationships with health services, health workers and local community contacts across the Northern Territory.
• Deliver train-the-trainer and platform orientation sessions.
• Support onboarding, engagement and retention of users.
• Gather user feedback and turn it into practical improvements.
• Work with Marketing on local engagement and communication materials.
• Track activity, adoption and user feedback in Salesforce.

Skills

Customer service

Engagement

Remote communities

Sales experience

Communication skills

Travel willingness

Salesforce

Microsoft 365

Analytical thinking

Tools

Salesforce

Microsoft 365

Job description

Job Type: Fixed Term Contract and Part Time

Location: Melbourne

Job Category: Marketing

Therapeutic Guidelines Limited is an independent, not for profit organisation established almost 50 years ago by leading members of the Australian healthcare community. Over time, Therapeutic Guidelines has evolved into Australia's leading digital healthcare publisher, delivering trusted resources including Therapeutic Guidelines, Australian Prescriber, Don't Rush to Crush, and ObesiD.

We are looking for a Remote Health Engagement Manager (NT) to join our Sales & Marketing team, working closely with our Remote Primary Health Care Manuals (RPHCM) program, to build genuine, lasting relationships with health workers and services across the Northern Territory. This is a hands-on, relationship-first role at the heart of how TGL supports the remote and Aboriginal health workforce, based in Alice Springs or Darwin with regular travel across the Territory.

You will be the primary point of contact for RPHCM users across the NT, delivering train-the-trainer sessions, building a network of local champions, and working alongside our Marketing Coordinator to create engagement materials that build trust in the digital platform. It's a genuinely field-based role for someone who is energised by being on the ground with health workers and communities, not just behind a desk.

Working 4 days per week until 30 June 2028, this role is central to how RPHCM reaches the communities it is designed for, so we are keen to find the right person and get them out on the ground quickly.

Job Description

This role is .80%FTE working four days per week, based in the Northern Territory as part of a small, purpose-driven national team. We offer a competitive salaryplus superannuation, access to salary packaging and a range of employee benefits. Above all, we provide a supportive, inclusive and enjoyable workplace where people feel safe, thrive and achieve.
What you'll do!

• Build and maintain relationships with health services, health workers and local community contacts across the Northern Territory;
• Deliver train-the-trainer and platform orientation sessions;
• Support the onboarding, engagement and retention of users;
• Gather user feedback and turn it into practical improvements;
• Work with Marketing on local engagement and communication materials;
• Track activity, adoption and user feedback in Salesforce

About you

You are personable, adaptable and genuinely comfortable working independently across a large and remote geography. You build trust quickly, listen well, and bring the same care to a conversation with a health worker in a remote community as you would to a stakeholder meeting in Darwin. You bring a collaborative mindset, cultural sensitivity, and real enthusiasm for supporting the people who use our content every day. You will enjoy;

• Purpose-driven work supporting remote and Aboriginal health;
• Autonomy across the Northern Territory;
• Regular travel and relationship-building in the field;
• Salary packaging;
• Professional development and training;
• Support from a national team;
• Flexible or hybrid working arrangements; and

Desired Skills and Experience

• Knowledge of best practice in customer service, engagement and retention.
• Previous customer service, sales or technical support experience.
• Experience working with, or a genuine willingness to work with, remote, rural or Aboriginal and Torres Strait Islander communities.
• Strong written and verbal communication skills.
• Active listening and the ability to identify and respond to user needs.
• Analytical and problem-solving skills.
• Willingness and ability to travel regularly across the Northern Territory and to head office in Melbourne.
• Proficiency with Salesforce and the Microsoft 365 suite.
• Knowledge of the publishing industry.
• Health sector knowledge and terminology.
• Cultural knowledge relevant to Aboriginal and Torres Strait Islander and remote health contexts.

Does this role sound like you?

If you love building relationships, thrive on being out in the field, and want to be part of an organisation making a genuine difference to health outcomes for remote and Aboriginal communities, we would love to hear from you.

We will make adjustments in the application process to support applications from all candidates including those who identify as culturally and linguistically diverse, so T herapeutic Guidelines Limited is committed to increasing the representation of Aboriginal and Torres Strait Islander people in our workforce.

Application s close COB Tuesday 20 October or sooner if suitable candidates are available to interview.

133 Abbotsford St,
North Melbourne, Victoria
3051 Australia