Remote Dispute Resolution Specialist FinTech Contract

Salt; Sydney; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Contract position: 6 months

Professional development opportunities

Job summary

Salt is seeking 3 Dispute Resolution Specialists for a 6-month fixed-term contract to join our complaints and resolutions team. You will investigate and resolve complex customer and merchant disputes, draft regulatory responses, and help deliver fair outcomes in a highly regulated fintech environment.

Ideal candidates have experience in complaints handling, dispute resolution, escalations or customer advocacy, with strong written communication and the ability to manage multiple cases with

Qualifications

• Experience in dispute resolution, complaints handling or escalations within financial services.
• Strong written communication skills with ability to draft formal findings and responses.
• Ability to manage multiple complex cases with high attention to detail.

Responsibilities

• Investigate and resolve escalated customer and merchant disputes.
• Manage complex complaints that have progressed beyond frontline support.
• Prepare Internal Dispute Resolution (IDR) responses.
• Draft detailed responses for AFCA and other external dispute resolution bodies.
• Review documentation to determine fair customer outcomes.
• Maintain accurate case records and ensure regulatory compliance.
• Collaborate with Operations, Compliance, Risk and Product teams.

Skills

Dispute resolution

Complaints handling

Escalations

Customer advocacy

Analytical thinking

Job description

Salt is seeking 3 Dispute Resolution Specialists for a 6-month fixed-term contract to join our complaints and resolutions team. You will investigate and resolve complex customer and merchant disputes, draft regulatory responses, and help deliver fair outcomes in a highly regulated fintech environment.

Ideal candidates have experience in complaints handling, dispute resolution, escalations or customer advocacy, with strong written communication and the ability to manage multiple cases with