Remote Customer Success QA Evaluator—AI Outputs

Mercor; Sydney; On-site; AUD 55,000 - 83,000; Part time

Job summary

Mercor is hiring expert Evaluators in Customer success / support operations to review AI-generated work products for accuracy, rigor, and domain quality. This remote, hourly engagement requires deep subject-matter expertise and the ability to provide structured feedback on documents, spreadsheets, and slide decks.

You'll evaluate artifacts against domain rubrics, identify factual and presentation errors, and deliver clear written feedback to support continuous improvement.

Qualifications

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Proficient in Microsoft Office and Google Workspace, especially Slides.

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.

Skills

Customer success

Subject-matter expertise

Education

Master's degree or higher

Tools

Google Slides

PowerPoint

Microsoft Office

Job description

Mercor is hiring expert Evaluators in Customer success / support operations to review AI-generated work products for accuracy, rigor, and domain quality. This remote, hourly engagement requires deep subject-matter expertise and the ability to provide structured feedback on documents, spreadsheets, and slide decks.

You'll evaluate artifacts against domain rubrics, identify factual and presentation errors, and deliver clear written feedback to support continuous improvement.