Remote AI Health Support Engineer | Equity Eligible

Heidi Health Corp.; Australia; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Learning budget

Health allowance

Home office budget

Primary parental leave

Secondary parental leave

Fertility support

Work from anywhere

Equity

Job summary

Heidi Health Corp. in Australia is seeking a Support Engineer to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product, with direct impact on reliability and patient care.

You will own cases end-to-end, collaborate with engineering and product teams, monitor system health, and help scale our platform in high-stakes clinical environments. 2+ years in a support role and solid web development knowledge are required.

Qualifications

• 2+ years in a support engineer role.
• Thrives in a fast-paced startup environment with international collaboration.
• Strong problem-solving and critical thinking abilities.
• Excellent customer focus and communication skills.
• Ability to explain technical concepts to non-technical users clearly and empathetically.
• Understanding of web development using Python, React, Node, FastAPI and MongoDB.

Responsibilities

• Act as escalation point for complex or high-impact issues.
• Develop deep product knowledge and understand real-world clinical usage.
• Provide outstanding technical support with clear, accurate communication.
• Analyze and debug complex issues with care in high-trust healthcare settings.
• Manage customer issues end-to-end within service levels.
• Collaborate with engineering and product teams to reproduce and resolve problems.
• Monitor server health and bug reports, mitigating impact and preventing recurrence.
• Identify systemic issues and contribute to tooling and process improvements.

Skills

Python

React

Node.js

FastAPI

MongoDB

Job description

Heidi Health Corp. in Australia is seeking a Support Engineer to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product, with direct impact on reliability and patient care.

You will own cases end-to-end, collaborate with engineering and product teams, monitor system health, and help scale our platform in high-stakes clinical environments. 2+ years in a support role and solid web development knowledge are required.