Remediation & Customer Solutions Lead, Claims

TAL Australia; Sydney; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible working options

Well-being initiatives

12-month contract with potential for.‑

Job summary

TAL Australia is seeking a Customer Solutions Specialist, Claims to lead remediation initiatives and improve customer outcomes. You will drive investigations, manage end-to-end remediation projects, and partner with stakeholders across the business to deliver fair and efficient claims handling.

This 12-month role offers strong likelihood of permanency and a collaborative, supportive culture. Join TAL Australia to help Australians live their best life through trusted claims outcomes, continuous

Qualifications

• Experience in remediation, customer outcomes, risk, governance, operational excellence, claims, or a related environment.
• Strong investigative and problem-solving skills, with the ability to analyse complex issues and determine practical solutions.
• Demonstrated experience delivering remediation centred projects, initiatives, or business improvement programs from inception through to implementation.

Responsibilities

• Lead customer remediation and review initiatives to deliver fair, consistent and customer-focused outcomes.
• Drive complex customer, process and operational investigations to identify impacts, root causes and sustainable solutions.
• Manage end-to-end remediation projects, ensuring successful delivery against agreed objectives and timeframes.
• Partner with a broad range of stakeholders to achieve remediation outcomes and support continuous improvement initiatives.
• Analyse complex information and translate findings into clear, actionable recommendations.
• Present insights, progress updates and recommendations to senior leaders and key decision-makers.
• Identify opportunities to enhance processes, reduce risk and improve the customer experience.
• Contribute to a culture of continuous improvement, customer advocacy and operational excellence.

Skills

Remediation experience

Risk governance

Stakeholder management

Investigation skills

Communication

Analytical thinking

Project delivery

Customer focus

Job description

TAL Australia is seeking a Customer Solutions Specialist, Claims to lead remediation initiatives and improve customer outcomes. You will drive investigations, manage end-to-end remediation projects, and partner with stakeholders across the business to deliver fair and efficient claims handling.

This 12-month role offers strong likelihood of permanency and a collaborative, supportive culture. Join TAL Australia to help Australians live their best life through trusted claims outcomes, continuous