Relocations Officer

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Relocations Officer will coordinate and support the tenancy relocations activities within Homes Victoria's portfolio including tenancy relationship management, coordinating third parties involved in the relocation process, information sharing with key stakeholders and reporting on relocation activities.

The role requires excellent communication skills, an understanding of housing allocation and community needs, and the ability to deliver a well-planned relocation program in collaboration

Responsibilities

• Provide initial and ongoing contact with renters throughout the relocation process, informing them of the process, key steps, timelines, and support services.
• Work closely with public housing renters at redevelopment sites on relocation, provide timely information, assess options and assist with moves.
• Assist with maintaining evaluation tools to monitor program impact, including reports, briefings or correspondence.

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DFFH/HV/00745452

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

The Role

The Relocations Officer will coordinate and support the tenancy relocations activities within Homes Victoria's portfolio including tenancy relationship management, coordinating third parties involved in the relocation process, information sharing with key stakeholders and reporting on relocation activities.

The Relocations Officer will work collaboratively with internal and external stakeholders under the direction of the Relocations Team Leader to ensure a well-planned and communicated tenancy relocation program is delivered. The position requires excellent communication skills, an understanding of housing allocation and community needs.

Accountabilities Include

• Provide initial and ongoing contact with renters throughout the relocation process including informing them of the process, key steps, timelines, and various support services in providing a quality service.
• Work closely with public housing renters at a particular redevelopment site (or sites) on their relocation and to provide them with timely and appropriate information about the project, assess their relocations options and support them with their move.
• Assist with maintaining evaluation tools to monitor the program's impact on renters and the wider community. This may include the preparation of reports, submissions, briefings, or correspondence as required.

Please open the position description to read more.

Applications close Sunday 27 September 2026 at 11.59pm