Reliability Engineer

Sky; Port Stephens; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension with up to 9% employer contrib

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards and experiences

Job summary

Sky is seeking an experienced Operations/Data Platform professional to join our hybrid team. You’ll resolve incidents, perform root cause analyses, and contribute to proactive changes that improve reliability across multiple cloud-based systems.

You will support 24x7 on-call coverage, work with data engineers and cloud engineers to deliver secure, scalable solutions, and monitor performance to ensure resilience and customer satisfaction. Strong communication and DW knowledge are essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to explain technical concepts to a non-technical audience.
• Understanding of Data Warehousing best practice and principles.
• Focus on quality, efficiency, and customer satisfaction.
• Adaptable to change, open to new ideas, and the ability to take on new responsibilities.
• The ability to make judgement calls on complex issues.
• Industry standard ETL tool (such as Ab Initio/Striim)
• Unix/SQL scripting
• Cloud Technologies experience (ideally GCP)

Responsibilities

• Resolve incidents effectively, including detailed root cause analysis, retrospectives, and proactive change to prevent reoccurrence.
• Support 24x7 on-call rotas across multiple systems and technologies when required (on call approx. 1 week in every 6 weeks)
• Display exemplary problem-solving skills no matter how big or small the problem may be.
• Help deliver great solutions for our customers, collaborating effectively with multiple teams across cloud engineering to ensure successful solutions that are reliable and secure.
• Monitor service performance on a 24/7 basis that continually assesses our stability, capacity, and resilience to deliver great outcomes for our stakeholders
• Display an operations mindset and support our data engineers in building systems which are operationally ready.
• Embrace and enable a growth and personal development culture through active participation in events designed to facilitate knowledge transfer.

Skills

Verbal communication

Written communication

Data warehousing

ETL Tools Ab Initio/Striim

Unix scripting

SQL scripting

Cloud (GCP)

Python

Job description

Role/Team overview

Our team is the cornerstone of informed decision-making, enabling Sky to leverage data to drive growth, innovation and efficiency. By combining cutting-edge technology with ethical practices, we deliver insights and innovation at scale, providing support to key areas including customer service, content creation, and software development.

What you’ll do

• Resolve incidents effectively, including detailed root cause analysis, retrospectives, and proactive change to prevent reoccurrence.

• Support 24x7 on-call rotas across multiple systems and technologies when required (on call approx. 1 week in every 6 weeks)

• Display exemplary problem-solving skills no matter how big or small the problem may be.

• Help deliver great solutions for our customers, collaborating effectively with multiple teams across cloud engineering to ensure successful solutions that are reliable and secure.

• Monitor service performance on a 24/7 basis that continually assesses our stability, capacity, and resilience to deliver great outcomes for our stakeholders

• Display an operations mindset and support our data engineers in building systems which are operationally ready.

• Embrace and enable a growth and personal development culture through active participation in events designed to facilitate knowledge transfer.

What you’ll bring

• Excellent verbal and written communication skills
• Ability to explain technical concepts to a non-technical audience
• understanding of Data Warehousing best practice and principles.
• Focus on quality, efficiency, and customer satisfaction
• Adaptable to change, open to new ideas, and the ability to take on new responsibilities.
• The ability to make judgement calls on complex issues
• Industry standard ETL tool (such as Ab Initio/Striim)
• Unix/SQL scripting
• Cloud Technologies experience (ideally GCP)

Essential criteria:

• Excellent verbal and written communication skills
• Ability to explain technical concepts to a non-technical audience
• understanding of Data Warehousing best practice and principles.
• Focus on quality, efficiency, and customer satisfaction
• Adaptable to change, open to new ideas, and the ability to take on new responsibilities.
• The ability to make judgement calls on complex issues
• Industry standard ETL tool (such as Ab Initio/Striim)
• Unix/SQL scripting
• Cloud Technologies experience (ideally GCP)

Desirable skills and experience:

• Python experience is advantageous for this role

Benefits and perks

There’s one thing people can’t stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.

The nearest train station is Livingston North. A Sky shuttlebus runsbetween the station and campus every 20 minutes throughout the day.Plus, there’s onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.