Relationship Banker (Studios West Experience Center) (FULL TIME ON-SITE)

First Tech Federal Credit Union; Redmond; On-site; AUD 43,000 - 51,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Generous 401(k) match

Paid time off and holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a Relationship Banker for its Studios West Experience Center in Redmond, WA. You will be a frontline financial partner handling routine transactions in person, by phone, and by email while building rapport with members and offering tailored products to meet financial goals.

You’ll work in a fast-paced team, meet quarterly targets, and participate in cross‑selling and referrals.

Qualifications

• High School Diploma or equivalent required.
• 6+ months in a fast-paced sales or customer service role.
• Financial services experience preferred.
• Bilingual English and Mandarin preferred.

Responsibilities

• Process routine financial transactions for members in-person, over the phone, and by email.
• Establish and maintain member deposit and loan accounts.
• Provide high-quality member service and address concerns promptly.
• Identify and recommend products and services to meet members' needs.
• Meet quarterly sales targets and participation in campaigns and referrals.
• Complete required compliance training and stay updated on products.
• Perform account maintenance and follow-up/outbound calls.

Skills

Bilingual English–Mandarin

Customer service

Sales ability

Strong communication

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

Description

The Relationship Banker is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team. As a Relationship Banker, you’ll work in a fast-paced environment processing routine financial transactions for members in-person, over the phone, and by e‑mail. You’ll engage in consultative conversations with members to establish a strong rapport and understanding of their financial needs and offer tailored products and services to help them reach their financial dreams.

The Relationship Banker is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team. As a Relationship Banker, you’ll work in a fast-paced environment processing routine financial transactions for members in-person, over the phone, and by e‑mail. You’ll engage in consultative conversations with members to establish a strong rapport and understanding of their financial needs and offer tailored products and services to help them reach their financial dreams.

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do

• Quickly process routine financial transactions for members including deposits and withdrawals, loan payments, and cashier’s checks, while ensuring regulatory compliance and adherence to internal procedures
• Establish and maintain member deposit and loan accounts
• Provide the highest quality of member service by promptly addressing member concerns and escalation to leadership when appropriate
• Proactively identify and recommend the best products and services to meet the members’ financial needs and partner with service teams including insurance, investments, Premier, and mortgage
• Meet quarterly metrics and service objectives (i.e. campaigns, cross‑selling, and referrals), alongside sales targets, and incentives to help drive and execute on key business goals and initiatives
• Complete required compliance training within well‑defined timelines and utilize available resources to maintain in depth current knowledge of all current credit union products and services
• Perform account maintenance activities including updating member contact and personal information
• Perform follow‑up activities and outbound calls for new and existing members

Essential Skills

• Bilingual in English and Mandarin preferred
• Minimum Education: High School Diploma or equivalent
• Minimum six (6) months in a fast‑paced sales or customer service role required; financial services experience preferred
• Ability to listen to members’ needs and provide tailored product recommendations
• Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
• Excellent verbal and written communication skills; able to express ideas concisely and logically
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Ability to work in fast‑paced customer service and sales environment without sacrificing accuracy and service
• Aptitude for learning a variety of computer systems using technology to solve member issues
• Possesses critical thinking and decision‑making skills with attention to detail
• Working knowledge of Microsoft Office Suite
• Certification/License: Notary preferred

Location: Studios West Experience Center - Redmond, WA 98052

Target Compensation in Redmond, WA: $22.55 to $26.00 per hour + monthly incentive

What makes First Tech different? Click here to learn more!

Every great journey begins with a bold idea— and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.