Regular Giving Specialist

Youth Off The Streets; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

EAP for you and family

Additional leave options

Onsite parking

Fitness Passport

Job summary

Youth Off The Streets is seeking a Regular Giving Specialist to grow and steward our donor community from our Head Office in Alexandria with hybrid work options. You will coordinate multi-channel campaigns, shape donor journeys and deliver personalised communications to maximise long-term donor value.

The role requires experience in regular giving and direct marketing, strong analytics, CRM usage and collaboration across the fundraising team to drive sustainable donor loyalty.

Qualifications

• Experience in regular giving, direct marketing, customer loyalty, subscriptions or supporter engagement.
• Experience managing campaigns and projects to objectives on time and within budget.
• Strong analytical skills to interpret data and generate insights.
• Experience using CRM databases and reporting tools.
• Excellent written and verbal communication skills.
• Strong organisational skills and ability to manage competing priorities.
• Confident presenting, training or information sessions.
• Experience using marketing automation platforms and developing supporter journeys.
• Knowledge of digital fundraising channels and acquisition techniques.
• Experience creating or coordinating visuals for social media, email and direct marketing.

Responsibilities

• Lead day-to-day delivery and optimisation of the regular giving program.
• Develop donor acquisition strategies across digital and traditional channels.
• Plan and execute multi-channel retention, upgrade and reactivation campaigns.
• Coordinate donor journeys to strengthen engagement and long-term value.
• Deliver personalised supporter communications and stewardship initiatives.
• Maintain accurate donor data and monitor KPIs.
• Prepare campaign briefs, budgets, timelines and performance reports.
• Conduct testing and optimisation to improve ROI and donor lifetime value.
• Collaborate with internal teams and external suppliers to deliver campaigns.
• Uphold privacy, compliance and child safety obligations.

Skills

Regular giving

Direct marketing

Customer engagement

CRM data analysis

Campaign management

Communication skills

Marketing automation

Digital fundraising

Creator of visuals

Tools

CRM software

Marketing automation tools

Job description

Youth Off The Streets is a not-for-profit organisation that provides safety, support and opportunities for young people to build a positive future. Our services include alternative high school education, crisis accommodation and housing support, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement.

We focus on early intervention and community-led support that empowers young people, strengthens families and builds safer, more connected communities. Our work is grounded in trauma-informed practice, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.

About the Role

Regular giving is one of the most important and sustainable income streams supporting Youth Off The Streets’ life-changing work with young people. As our Regular Giving Specialist, you’ll play a key role in growing, retaining and stewarding our regular donor community.

Working closely with the Individual and Community Giving Manager and collaborating across the wider fundraising team, you’ll coordinate and deliver multi-channel acquisition, retention, upgrade and reactivation campaigns. You’ll help shape donor journeys, strengthen supporter engagement and contribute to long-term donor loyalty.

This role is based at our Head Office in Alexandria, with hybrid work arrangements.

What you’ll do

• Lead the day-to-day delivery and optimisation of the regular giving program
• Develop and implement donor acquisition strategies across digital, CTV, BVOD, direct marketing, telemarketing and emerging channels
• Plan and execute multi-channel retention, upgrade and reactivation campaigns
• Coordinate meaningful donor journeys that strengthen engagement and long-term value
• Deliver personalised supporter communications and stewardship initiatives
• Maintain accurate donor data and monitor key performance indicators
• Prepare campaign briefs, budgets, timelines and performance reports
• Conduct testing and optimisation to improve ROI and donor lifetime value
• Collaborate with internal teams and external suppliers to deliver high-quality campaigns
• Uphold privacy, compliance and child safety obligations in all aspects of your work

What you’ll bring

• Demonstrated experience in regular giving, direct marketing, customer loyalty, subscriptions or supporter engagement
• Experience managing campaigns and projects to achieve objectives on time and within budget
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Experience using CRM databases and reporting tools
• Excellent written and verbal communication skills
• Strong organisational skills and the ability to manage competing priorities
• Confidence delivering presentations, training or information sessions
• Experience using marketing automation platforms and developing supporter journeys
• Knowledge of digital fundraising channels and acquisition techniques
• Experience creating or coordinating visual assets for social media, email and direct marketing

Why you'll love working with us

• Culture - Inclusive, collaborative and purpose-driven
• Wellbeing - One YOTS Balance program, EAP, self-care days
• Growth - Learning, development and recognition

What we offer

• EAP for yourself and your family
• Additional leave (purchased leave, gifted leave, self-care leave)
• Onsite parking available
• Access to Fitness Passport

Youth Off The Streets embraces The Sanctuary Model as the foundation of our organisational culture. This trauma-informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience. It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a safe, inclusive and supportive environment for all.

We are committed to diversity, equity and inclusion. These values are part of who we are and how we work. We actively encourage, support and celebrate the diverse voices and strengths of our people. This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.

Youth Off The Streets is an EEO employer and a child-safe organisation. This is a rare opportunity to join a passionate, high-profile not-for-profit that values the young people of today and tomorrow and the people who support them.

The successful candidate will be required to hold a NSW Working With Children Check, Police Check, a valid Australian Driver Licence, and unrestricted Australian working rights.

We strongly encourage Aboriginal and Torres Strait Islander people to apply.