Regular Giving Coordinator (Full-Time, Fixed-Term, 12 Months)

ASRC Asylum Seeker Resource Centre; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

60% in-office work

Annual Leave Loading 17.5%

Discretionary leave options (cultural,

Aboriginal or Torres Strait Islander,

Leave for Staff Seeking Asylum

Gender Affiliation Leave

Regular community lunches

Free onsite parking

Salary packaging up to 15900 AUD

Entertainment packaging up to 2650 AUD

Public transport proximity

Job summary

ASRC Asylum Seeker Resource Centre is seeking a Regular Giving Coordinator to lead the growth, retention and strategic development of our regular giving program. This full-time, fixed-term 12-month role reports to the Individual Giving Lead and runs multi-channel campaigns across digital, mail and telemarketing to secure sustainable support for people seeking asylum in Australia.

You will combine data-driven insights with storytelling to optimise donor journeys, minimize attrition and maximise

Qualifications

• Demonstrated experience in regular giving, individual giving, or direct response marketing within the non-profit sector.
• Ability to work with fundraising CRMs to segment audiences, run reports and track metrics.
• Hands-on experience executing multi-channel donor acquisition and retention journeys.

Responsibilities

• Coordinate end-to-end regular giving acquisition, conversion, upgrades and retention campaigns across channels.
• Map and refine donor communications to maximise retention and engagement.
• Monitor KPIs like lifetime value and retention to drive growth and refine strategy.
• Supervise external partners and agencies to ensure campaign delivery matches brand and budget.

Skills

Regular giving experience

Data fluency

Campaign execution

Communication skills

Mission alignment

Tools

Salesforce

Raiser’s Edge

Job description

Regular Giving Coordinator (Full-Time, Fixed-Term, 12 Months)

Contract

Hybrid

1d ago , from ASRC Asylum Seeker Resource Centre

About the Asylum Seeker Resource Centre
Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent, values-driven, not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role (Full-Time, Fixed-Term 12 Months Contract)

As the Regular Giving Coordinator, you will lead the growth, retention, and strategic development of the ASRC's regular giving program. Reporting to the Individual Giving Lead, you will design and execute multi-channel campaigns-spanning digital, direct mail and telemarketing to inspire sustainable financial support for people seeking asylum.
By combining data-driven insights with compelling storytelling, you will optimize donor journeys, minimize attrition and maximize donor lifetime value. This pivotal role blends strategic program coordination, agency oversight and hands-on campaign execution to ensure the ASRC maintains a resilient, predictable revenue stream to fund critical human rights advocacy and frontline services.

Key Responsibilities

• Campaign Management: Coordinate end-to-end regular giving acquisition, conversion, upgrades and retention campaigns across digital, direct mail and telemarketing channels.
• Donor Journeys & Experience: Map and refine meaningful donor communications to maximize retention, reduce churn and foster a deep connection to ASRC’s mission.
• Data & Analytics: Monitor key program KPIs, including lifetime value (LTV), retention rates and attrition using CRM insights to refine strategy and drive continuous growth.
• Agency & Vendor Relations: Supervise external partners, telemarketing agencies and creative suppliers to ensure campaign delivery matches brand standards and budget targets.
• Cross-Functional Collaboration: Partner closely with Marketing, Communications and Community Engagement teams to craft compelling storytelling and seamless donor experiences.

About You

Are you a data-informed, compassionate fundraising professional looking to drive sustainable change? At the ASRC, we stand alongside people seeking asylum to protect their human rights, offer practical support and champion dignity and justice.
As our Regular Giving Coordinator, you will be the engine behind our most critical revenue stream: our community of regular donors. You’ll optimize donor journeys, lead retention and acquisition campaigns, and nurture relationships that provide predictable, long-term support for people seeking refuge in Australia.

What You Bring to the Role

• Experience: Demonstrated track record in regular giving, individual giving, or direct response marketing within the non-profit sector.
• Data Fluency: Confidence working with fundraising CRMs (e.g., Salesforce, Raiser’s Edge, or similar) to segment audiences, run reports, and track metrics.
• Campaign Execution: Hands-on experience executing multi-channel donor acquisition and retention journeys.
• Communication Skills: Exceptional copywriting, narrative crafting, and stakeholder management skills.
• Mission Alignment: A deep commitment to human rights, social justice, and advocating for refugees and people seeking asylum.

Employee Benefits

• We do have a 60% in-office approach to building our team cohesion.
• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions including:
  • Leave for Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affiliation Leave
• Regular community lunch
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Position Description

Please see the position description here: https://asrc.org.au/wp-content/uploads/2026/09/PD-Regular-Giving-Coordinator_SEPT2026_FINAL.pdf

Our Commitment to You:ASRC Candidate Care Statement

At the Asylum Seeker Resource Centre, we believe in recruiting through the lens of our core values, ensuring every interaction and decision reflects the principles that define our culture.

What you can expect from our process

• Welcome: We champion inclusion and encourage applications from all backgrounds, especially those with lived experience of seeking asylum. Please tell us if you need any accessibility adjustments.
• Authentic: We commit to a transparent and fair process, providing clear timelines and constructive feedback if you are interviewed.
• Courageous: We make objective hiring decisions based purely on merit and mission alignment, ensuring fairness and equity for every candidate.
• Collaborative: We value your time. We commit to timely, respectful communication and keeping you informed about the status of your application.

Thank you for your interest in joining the ASRC. We look forward to connecting with you.