Regional Support Officer

Defence Housing Australia; Canberra, Adelaide; On-site; AUD 95,000 - 104,000; Full time

Benefits offered by this job

15.4% superannuation

Generous leave entitlements

Work-life balance and flexible working

Career progression and opportunities

Employee Assistance Program

Job summary

Defence Housing Australia is seeking a Regional Support Officer to provide high-level support to regional operations. You will work with leadership teams and help deliver housing services to Australian Defence Force members and their families across Canberra and Adelaide.

In this fast-paced role you’ll coordinate activities, prepare executive briefings, manage stakeholder matters, and drive continuous improvements while maintaining exceptional customer outcomes.

Responsibilities

• Coordinate business activities and prepare executive correspondence and briefings.
• Build strong relationships with a wide range of stakeholders.
• Manage complex stakeholder matters and resolve sensitive issues.
• Support workplace improvements and drive continuous improvement.

Job description

Position: Regional Support Officer
Level: DHA5
Salary Range: $95,288 to $103,545 per annum plus 15.4% superannuation
Location: Canberra & Adelaide

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.

To find out more about DHA, please refer to our website or read our latest Annual Report.

About your team

The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provisioning, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.

About the role

Are you a highly organised professional who enjoys variety, problem solving and making a real impact? Defence Housing Australia is seeking a Regional Support Officer to provide high-level support to regional operations, work closely with leadership teams, and help deliver exceptional housing services to Australian Defence Force members and their families. In this dynamic role, you'll coordinate business activities, prepare executive correspondence and briefings, and build strong relationships with a wide range of stakeholders.

As the regional customer relations representative, you'll play a key role in managing complex stakeholder matters, resolving sensitive issues, supporting workplace improvements, and contributing to the efficient operation of regional offices. This is an excellent opportunity for someone who thrives in a fast-paced environment, can confidently manage competing priorities, and is passionate about delivering outstanding customer outcomes while driving continuous improvement.

This opportunity may be offered on either an Ongoing basis or as a Non-Ongoing engagement for up to 12 months, with the possibility of extension or ongoing employment.

A merit pool may also be established from this process to fill future vacancies.

Benefits for working at DHA include

• 15.4% superannuation


• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year


• Work-life balance and flexible working options


• A positive workplace culture where you can bring your whole self to work


• Opportunities to broaden your industry knowledge and experience


• Career progression and opportunities


• A dedicated Employee Assistance Program for you and your family to access in times of need


• ADF partner employment conditions when posting to a new location
  

For information on DHA’s Employee Value Proposition, visit our website.

Applications close

11:55pm AEST 14 September 2026

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature-aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.