Regional Support Manager

Respect Group Limited; Queensland; Hybrid; AUD 150,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Not-for-profit salary packaging

Senior leadership opportunity

Career progression

Supportive, values-led culture

Discounted private health insurance

Job summary

Respect Group Limited is seeking a highly experienced Regional Support Manager to partner with the Regional Area Manager in Queensland and provide hands-on operational and clinical leadership across a portfolio of aged care homes.

This senior role is designed to strengthen leadership capability, stabilise operations, and drive improvements in occupancy, sustainability and care outcomes across the region. Regular regional travel is involved.

Qualifications

• Proven senior leadership in residential aged care environments.
• Experience overseeing multiple services within a portfolio.
• Strong knowledge of clinical governance and Aged Care Quality Standards.
• Proven ability to improve occupancy, workforce stability, and care outcomes.
• Exceptional leadership, coaching, and stakeholder engagement skills.

Responsibilities

• Partner with Regional Area Manager to execute regional strategy.
• Provide hands-on operational and clinical leadership across your portfolio.
• Step into services needing leadership, performance uplift, or stabilisation.
• Coach, mentor and develop General Managers and leadership teams.
• Support services through accreditation, unannounced audits and regulatory engagement.
• Drive improvements in occupancy, funding optimisation, and financial sustainability.
• Monitor KPIs across governance, workforce, and financial performance.
• Assist with workforce planning, roster optimisation and leadership development.
• Support management of complex complaints, workforce matters and risk issues.
• Contribute to continuous improvement initiatives and regional projects.
• Relieve General Managers during extended absences or transitions.

Skills

Leadership

Regional management

Stakeholder engagement

Coaching & mentoring

Strategic thinking

Operational leadership

Clinical governance

Analytical thinking

Problem solving

Workforce planning

Education

Nursing qualification

AHPRA registration

Job description

Strengthen Performance. Support Leaders. Elevate Care Across Your Portfolio.

Are you a highly experienced aged care leader who can step into diverse environments, build capability, and drive consistent high performance across multiple services?

Respect is seeking a dynamic and accomplished Regional Support Manager to partner with our Regional Area Manager in Queensland and provide hands-on operational and clinical leadership support across a portfolio of residential aged care homes within a dedicated region.

This is a pivotal senior role designed to strengthen leadership capability, stabilise operations where required, and ensure excellence in care delivery and performance outcomes across the region.

About the Role

The Regional Support Manager operates as a senior roaming leader within their allocated portfolio of aged care homes.

Aligned to and partnered with the Regional Area Manager, you will provide embedded leadership support, operational oversight, and strategic input across multiple services. This role is ideal for a proven General Manager who has successfully led complex homes and is confident influencing outcomes across a broader regional portfolio.

You will:

• Partner closely with the Regional Area Manager to execute regional strategy and priorities

• Provide hands-on operational and clinical leadership support across your portfolio of homes

• Step into services requiring additional leadership, performance uplift, or stabilisation

• Coach, mentor and develop General Managers and leadership teams

• Support homes through accreditation, unannounced audits, and regulatory engagement

• Drive improvements in occupancy, funding optimisation, financial sustainability and care outcomes

• Monitor KPIs across clinical governance, workforce, and financial performance

• Assist with workforce planning, roster optimisation, and leadership capability development

• Support the management of complex complaints, workforce matters and risk issues

• Contribute to continuous improvement initiatives and broader organisational projects

• Relieve General Managers during extended absences or transitional periods

This role requires regular travel within your region.

About You

You are a credible and resilient leader who brings both operational depth and strategic thinking. You have a proven track record of leading successful residential aged care services and are confident supporting multiple homes to achieve measurable improvement.

You bring:

• Demonstrated success as a Residential Aged Care General Manager or equivalent senior leadership role

• Experience overseeing or supporting multiple services within a portfolio environment

• Strong knowledge of clinical governance frameworks and Aged Care Quality Standards

• Proven ability to improve occupancy, workforce stability, financial performance and care outcomes

• Exceptional leadership, coaching and stakeholder engagement skills

• Strong analytical, decision-making and problem-solving capability

• Adaptability and the ability to quickly assess and prioritise in varied service environments

Essential Requirements

• Tertiary qualification in Nursing

• Current AHPRA registration

• Current Driver’s Licence and capacity for regular regional travel

• NDIS Worker Screening (or ability to obtain)

Why Join Respect?

As the largest provider of aged care services in Regional Australia, Respect is a growing, not-for-profit organisation committed to delivering care with dignity, compassion and excellence.

We offer:

• Competitive salary and entitlements

• Not-for-profit salary packaging benefits

• A senior leadership opportunity with regional impact

• Career progression pathways within a growing organisation

• A supportive, values-led culture

• Discounted private health insurance