Regional Manager Customer Value Enablement

Caterpillar Inc.; City of Brisbane; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive remuneration package

Global exposure

Career development

Safety and wellbeing focus

Diversity and inclusion

Job summary

Caterpillar Inc. is seeking a Regional Manager - Customer Value Enablement to lead the Asia Pacific Customer Value Enablement team.

The role focuses on realizing value from mining technology solutions, integrating technical implementation with operational readiness and workforce capability, and driving region-wide adoption. The successful candidate will oversee a ~25-person team across multiple sites, collaborate with engineering, autonomous operations, and commercial teams, and report to global

Qualifications

• Bachelor’s degree in Engineering, Technology, Business or related field.
• Experience leading value realization for mining technology solutions.
• Experience with MineStar or similar large-scale industrial/mining technology solutions.
• Demonstrated change and adoption leadership across multi-stakeholder workstreams.

Responsibilities

• Own delivery excellence for a multimillion-dollar project portfolio with accountability for scope, schedule, cost, quality and customer satisfaction.
• Lead site change ownership across every workstream the technology impacts, embedding best practices with customers.
• Partner with engineering, autonomous operations, workforce capability and commercial teams to align implementation capacity and readiness.
• Lead regional resource planning and workforce deployment, building talent pipelines for current and future needs.
• Monitor portfolio health and KPIs, identify risks, remove obstacles and escalate issues affecting delivery or financial outcomes.
• Provide executive oversight for contract execution and complex customer escalations.
• Drive continuous improvement, operational discipline and knowledge sharing across regional teams.

Skills

Technical Excellence

Customer Focus

Service Excellence

Relationship Management

Consulting

Effective Communications

Problem Solving

Education

Bachelor's degree in Engineering/Technology/Business or related

Tools

MineStar

Job description

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Regional Manager - Customer Value Enablement leads Caterpillar's Customer Value Enablement team in Asia Pacific and is the single point of accountability to customers in the region for enabling the value from the technology solutions we sell. This is a leader-of-leaders role with regional scope, leading a regional team of approximately ~25 positions through multiple managers covering technology implementation and customer readiness and adoption. The role reports to the Global Director, Technology Value Enablement.

In this role, you will work from the customer business case as the definition of success and define the future operating state each site must reach to ensure value is realized. You will integrate technical implementation, operational readiness and workforce capability into one engagement, anticipate delivery and capability risks, manage regional capacity and capability, and transfer lessons learned to the global excellence teams.

You will enable the regional team to execute safely, consistently, and profitably on complex, high‑value mining technology programs.

What You Will Do

• Own delivery excellence for a multimillion‑dollar project portfolio, with accountability for scope, schedule, cost, quality, and customer satisfaction.
• Lead site change ownership across every workstream the technology impacts, embedding best practice with the customers.
• Partner closely with engineering, autonomous operations, workforce capability, and commercial teams to align implementation capacity, technical readiness, and customer commitments.
• Lead regional resource planning and workforce deployment, building talent pipelines to support both current execution and future growth.
• Monitor portfolio health and global KPIs, proactively identifying risks, removing obstacles, and escalating issues that impact delivery performance or financial outcomes.
• Provide executive oversight for contract execution, major change orders, and complex customer escalations.
• Drive continuous improvement, operational discipline, and knowledge sharing across regional implementation teams.
• Lead, coach, and develop regional implementation, readiness and adoption leaders, with a strong focus on succession planning and leadership capability building.
• Represent the MineStar implementation organization in enterprise, cross‑functional, and senior leadership forums, including executive‑level customer engagement.

Leadership Scope & Impact

• Regional accountability for MineStar projects and delivery across multiple countries and customer sites.
• Direct leadership of regional Managers of Technology Implementation (all MineStar portfolio, including AHS and Staffed solutions), Manager Customer Readiness & Adoption and the corresponding Lead and Specialist roles
• Significant executive‑level customer exposure, influencing long‑term customer relationships and strategic outcomes.

What Skills Will You Bring?

Technical Excellence: Proven success leading leaders and delivering large, complex technology programs in mining, industrial, or operational environments. Experience overseeing the deployment, integration, validation, and commissioning of autonomous and digital technology solutions while ensuring technical, operational, and customer success. Strong analytical capability with experience using operational, financial, and performance data to measure value realization, support decision‑making, identify improvement opportunities, and optimize business outcomes.

Customer Focus: Proven ability to align technology deployment with customer business objectives, drive adoption, and deliver measurable operational and financial outcomes across complex customer environments.

Service Excellence: Demonstrated success leading large‑scale implementation and transformation programs while delivering against customer commitments, business objectives, and value realization targets. Strong commercial acumen and customer engagement experience.

Relationship Management: Extensive experience building trusted relationships with customer executives, dealer leadership, and global cross‑functional teams. Proven ability to influence stakeholders across functions, regions, and cultures to achieve shared business outcomes. Demonstrated success leading regional teams, managing complex deployment organizations, influencing executive stakeholders, and driving large‑scale business transformation initiatives across multiple regions and customer environments.

Consulting: Ability to advise customers on operational transformation, define future‑state operating models, and implement global standards, best practices, and continuous improvement initiatives that drive sustainable value.

Effective Communications: Strong executive presence with the ability to communicate strategy, business value, and performance outcomes to audiences ranging from site leadership to customer C‑suite executives. Skilled at influencing decisions and building alignment.

Problem Solving: Proven ability to lead through complex operational and delivery challenges, identify root causes, and implement scalable solutions that improve performance, execution, and customer outcomes.

Top Candidates Will Also Have

• Bachelor's degree in Engineering, Technology, Business or a related field (advanced degree preferred).
• Experience leading value realization for mining technology solutions, including accountability for a customer business case.
• Experience with MineStar or similar large scale industrial / mining technology solutions.
• Demonstrated change and adoption leadership, including ownership of operating‑model change across multi‑stakeholder workstreams.
• Experience in project management, technical system implementation, or large capital programs. Experience operating in remote, site based, and customer embedded operating models. Demonstrated ability to scale organizations and standardize execution globally.

Additional Information

This position requires the candidate to work full‑time in the Brisbane CBD or Perth, Redcliffe Office.

This position will require up to 50% travel.

Visa Sponsorship is not available

Benefits

• Competitive remuneration package including a great bonus structure and share options.
• Intentional career development with exposure to global teams and markets.
• A strong commitment to safety and your wellbeing
• An inclusive workplace culture focused on quality, customer service and the environment
• A commitment to diversity and inclusion, equal opportunity, and equal outcome
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.

This position requires working onsite five days a week.

Posting Dates

September 25, 2026 - October 8, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply