Referrals & Case Support Officer

MacKillop Family Services Pty; Perth; On-site; AUD 64,000 - 69,000; Full time

Benefits offered by this job

SCHADS (Level 4) pay 46.70–50.25 AUD

Up to AUD 18,550 annual tax savings

Wellbeing support (free confidential)

Sanctuary Organisation framework

First Nations career pathways

Aboriginal Staff Network

Job summary

MacKillop Family Services in Perth, WA is seeking a Referrals and Case Support Officer to join the OOHC team. You will coordinate referrals, intake, placement matching, and provide admin and casework support to children, young people and carers.

Working closely with Case Managers and the Therapeutic team, you will build strong relationships with carers, government agencies and community service providers to ensure timely and appropriate placements while upholding trauma-informed practice and

Qualifications

• Qualification in Social Work or related field.
• Experience in Out of Home Care is highly desirable.
• Knowledge of Aboriginal culture and values.
• Understanding of trauma-informed practice.

Responsibilities

• Coordinate referrals, intake processes, and placement matching for safe, appropriate care.
• Provide administrative and casework support, including documentation and records.
• Assist placement transitions, family time arrangements, and service coordination.
• Develop and maintain relationships with carers, government agencies, and community organisations.
• Maintain confidential client information and documentation accurately and timely.
• Support audits, reporting, and quality improvement initiatives.
• Apply knowledge of OOHC, foster care, and child-protection practice."
• Work collaboratively with stakeholders to achieve positive outcomes for children and families.

Skills

Cultural awareness

Interpersonal skills

Communication

Trauma-informed

Education

Social work degree or equivalent

OOHC related qualification (advantage)

Job description

About the role

MacKillop Family Services is seeking a passionate and organised Referrals and Case Support Officer to join our Out of Home Care (OOHC) team in Western Australia.

This role is responsible for providing high-quality referral coordination, intake support, administrative assistance, and practical casework support to children, young people, families, and carers. Working within a small and collaborative case management team, you will support the delivery of trauma-informed services and play a key role in ensuring children and young people receive timely and appropriate placements and supports.

You will work closely with Case Managers, the Therapeutic team, and the Carer Recruitment and Development team while building strong relationships with carers, government departments, and community service providers to achieve positive outcomes for children and young people.

This is a full time position based in Perth, WA. The role sits within the Out of Home Care WA team and reports to the WA/NT Manager

What we offer at MacKillop:

• SCHADS (Level 4) $46.70– $50.25– Dependent on qualifications & experience
• More money in your pocket – up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Wellbeing that matters - Free, confidential support for mental, physical, financial and social wellbeing.
• Sanctuary Organisation - MacKillop’s work is underpinned by the Sanctuary Model, an evidence supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.
• First Nations career pathways – Warrungarli Strategy supporting recruitment, retention and professional development
• Community & connection – Opportunity to join Ngindaay Guumaldanha, our Aboriginal Staff Network

In this role, you'll:

• Coordinate referrals, intake processes, and placement matching to support safe and appropriate care arrangements for children and young people.
• Provide administrative and casework support, including arranging appointments, preparing documentation, maintaining client records, and supporting reporting and compliance requirements.
• Assist Case Managers with placement transitions, family time arrangements, and service coordination activities.
• Develop and maintain positive relationships with children, young people, carers, government agencies, community organisations, and internal stakeholders.
• Maintain accurate, timely, and confidential client information and documentation.
• Support audits, reporting activities, and quality improvement initiatives.
• Apply knowledge of Out of Home Care, foster care, child protection practice, and relevant legislative requirements.
• Actively safeguard the wellbeing of children and young people and respond to concerns in line with organisational policies and procedures.
• Work collaboratively with internal and external stakeholders to achieve positive outcomes for children, young people, and families.
• Participate in supervision, professional development, team meetings, and continuous improvement activities.

Key Selection Criteria:

To be successful in this role, you will have:

• Knowledge and understanding of Aboriginal culture and values, with awareness of the issues impacting Aboriginal children, young people, and families.
• A relevant qualification in Social Work, Community Services, Youth Work, or a related discipline (or be currently working towards completion).
• Experience in Out of Home Care, foster care, child protection, or a related human services environment (highly desirable).
• Strong interpersonal and relationship-building skills with the ability to engage effectively with a broad range of stakeholders.
• Excellent written and verbal communication skills, including the ability to prepare documentation and maintain accurate records.
• An understanding of trauma-informed practice and a commitment to achieving positive outcomes for children and young people.

For more information, please contact: Alice Gillam at [e-mail]

We value the unique knowledge, perspectives, and cultural contributions of First Nations peoples. Your experience and insights are important to us, and we strongly encourage Aboriginal and Torres Strait Islander candidates to apply.

You must have:

• A valid and current Driver's Licence.
• A valid and current Working with Children Card.
• A valid and current NDIS Worker Check (where required).
• A satisfactory Criminal History Check.
• A commitment to child safeguarding and promoting the safety and wellbeing of children and young people.
• The ability to work in accordance with MacKillop's Code of Conduct, policies, and practice frameworks, including the Sanctuary Framework and culturally safe practice principles.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that we continue to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.