Referral In Team Leader

Alfred Health; Melbourne; Sur place; AUD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Generous salary packaging

Novated leasing

Car Parking (subject to availability)

Onsite Gym

Child care services

Close Proximity to Public Transport

Résumé du poste

Bayside Health is seeking a Referral In Team Lead to manage referrals, patient enquiries and bookings for Specialist Clinics at The Alfred. You will supervise administration staff, coordinate workflow, and support operations across EVO services.

The role requires tertiary qualifications, supervisory experience, and knowledge of health IT systems such as Cerner and iPM. Strong communications with staff, clinicians and patients are essential.

Qualifications

• Tertiary qualifications in a related field and/or relevant industry experience (2–3 years).
• Understanding of medical terminology.
• Previous supervisory experience across a broad team.
• Experience with Bayside Health IT packages Cerner and iPM.
• Experience managing telephone and email enquiries in a health setting.
• Experience in onboarding or delivering staff training programs.

Responsabilités

• Oversee incoming referrals, patient enquiries, and appointment bookings for Specialist Clinics.
• Supervise administration team and allocate daily tasks to ensure smooth operations.
• Provide guidance to staff across Bayside Health (Alfred) sites and liaise with clinicians, patients and families.
• Report to the Operations Administrative Coordinator in the EVO program.
• Foster effective communications between staff, clinicians and patients to meet service needs.

Connaissances

Supervisory experience

Medical terminology

Workflow planning

Confidentiality & privacy

Staff training coordination

Communication skills

Formation

Tertiary qualifications

Relevant industry experience

Outils

MS Teams

Word

Outlook

Excel (foundational)

Cerner

iPM

Description du poste

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent appointment
• Full time (80 hours per fortnight + monthly ADO)
• Managers and Administrative Worker Grade 4 Level 1 (HS4)
• Located at The Alfred
• Great staff benefits! Including 5 weeks annual leave and 13 Annual ADOs

The Department

The Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Bayside Health (Alfred), as well as several other clinical support services.

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services, Specialist Clinics Support Unit and the Operations Support Unit.

The Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison and specialist clinic referrals and enquiries. The largest component of these are the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses.

These services include pre and post hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging.

Patients are referred to outpatient services from a range of providers, including general practitioners (GPs), Specialists and clinicians in Emergency Departments, inpatient units and other areas of Bayside Health.

The Role

The Referral In Team Lead oversees the management of incoming referrals, patient enquiries, patient portal registrations and appointment bookings for Specialist Clinics. This role involves supervising all related systems and processes to ensure key performance indicators are achieved.

The Referral In Team Leader will supervise, train and provide effective guidance to the administration team, managing daily task allocation, ensuring smooth operations and effective communications between staff, clinicians, patients and their families.

Responsibilities also include offering guidance to other staff members involved in these functions across Bayside Health (Alfred) sites. Building strong relationships with medical, nursing, allied health and local administrative staff is crucial to meeting the Outpatient Program's administrative needs.

This position reports to the Operations Administrative Coordinator in the EVO program.

Qualification & Experience Required

• Tertiary qualifications in a related field and / or relevant industry experience with a minimum 2-3 years’ experience
• Understanding of medical terminology
• Previous supervisory experience across a broad team
• Demonstrated computer proficiency including MS Teams, Word, Outlook, Excel (foundational)
• Understanding and experience managing telephone and email enquiries in a health setting
• Understanding and experience managing referral receipt and triage processes in a health setting
• Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines
• Understanding of confidentiality and privacy legislation
• Experience in onboarding or delivering staff training programs
• Knowledge and experience with Bayside Health IT packages including Cerner and iPM
• Generous salary packaging and novated leasing are available through Maxxia
• Car Parking (subject to availability)
• Onsite Gym (The Alfred only)
• Child care services (The Alfred only)
• Close Proximity to Public Transport

If you are interested in applying for this position, please view the attached Position Description, which further details the responsibilities and scope of the role, as well as outlining the essential and desirable traits that will form the basis of selection.

For further inquiries regarding the role contact Peter Schulz, Operations Manager, on 9076 0502 or via email ********@alfred.org.au

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.