Reddy Express Mareeba - Customer Service Representative

Reddy Express - OTR Group; Mareeba Shire; On-site; AUD 42,000 - 54,000; Full time

Job summary

Reddy Express Mareeba is seeking a Customer Service Representative to deliver outstanding service and keep the store welcoming for guests. You will be on your feet, handle product promotions, and assist customers with their needs in a fast-paced environment.

Successful candidates will have strong customer-service skills, ability to work alone or in a team, and flexibility to work late nights, early mornings, and weekends, with Australian working rights and police clearance required.

Qualifications

• Strong focus on delivering outstanding customer service.
• Able to work alone or as part of a team.
• Willingness to work flexible hours, including late nights and weekends.
• Able to stand for long periods and perform light lifting.

Responsibilities

• Provide outstanding customer service to guests.
• Keep the store clean, organized and welcoming.
• Assist customers with product information and promotions.
• Process transactions accurately and manage inquiries in a timely manner.

Skills

Customer service

Teamwork

Flexibility

Multitasking

Stamina

Job description

Reddy Express Mareeba - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As aCustomer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.