Reddy Express Lakelands - Customer Service Representative

Reddy Express; Australia; Hybrid; AUD 42,000 - 52,000; Full time

Job summary

Reddy Express is seeking a Customer Service Representative to deliver outstanding service and maintain a clean, stocked, and welcoming store for guests. You will thrive in a fast-paced environment, multitask, and manage time efficiently while assisting customers and promoting products.

This role emphasizes being on your feet, handling flexible hours, and contributing to a positive guest experience across shifts.

Qualifications

• Experience delivering outstanding customer service.
• Able to work alone or in a team.
• Able to stand for long periods and perform moderate to heavy lifting.
• Available for flexible hours, including late nights, early mornings and weekends.
• Willing to learn and promote products and promotions.

Responsibilities

• Provide outstanding customer experiences.
• Keep store welcoming, clean and stocked.
• Multitask effectively and manage time in a fast-paced environment.

Skills

Customer service

Teamwork

Lifting

Flexible hours

Willing to learn

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.