Reddy Express Lake Munmorah - Customer Service Representative

Otr Group; Central Coast; On-site; AUD 42,000 - 62,000; Full time

Job summary

OTR Group is seeking a Customer Service Representative to deliver outstanding guest experiences across our retail stores. You’ll be on your feet for long periods, able to multi-task, and ready to engage with customers in a fast-paced environment.

Responsibilities include keeping the store clean, stocked, and welcoming for every guest, assisting with product knowledge, and processing sales at the register. You must be flexible to work late nights, early mornings and weekends.

Qualifications

• Customer service experience preferred.
• Ability to multi‑task in a fast-paced environment.
• Able to lift moderate weight and stand for long periods.
• Willingness to work flexible hours, including weekends and some late shifts.

Responsibilities

• Provide outstanding customer service and guest experiences in-store.
• Keep the store clean, stocked and welcoming for all guests.

Skills

Customer service

Teamwork

Time management

Flexibility

Tools

POS systems

Job description

Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

You are focused on providing outstanding customer service. You are comfortable working alone as well as within a team. You'll be on your feet for long periods of time and may require moderate to heavy lifting and reaching. You have the availability to work flexible hours (including late nights, early mornings and weekends). Be willing to learn and promote our wide range of products and specials.

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.