Reddy Express Katherine - Customer Service Representative

OTR Group; Katherine; On-site; AUD 45,000 - 60,000; Full time

Job summary

Reddy Express - Customer Service Representative role with OTR Group focuses on delivering great customer experiences. You will help keep the store welcoming, clean, and well-stocked for guests while working in a fast-paced environment.

You should be comfortable working solo or as part of a team, able to stand for long periods, perform moderate to heavy lifting, and adapt to flexible hours including late nights, early mornings and weekends.

Qualifications

• Excellent customer service skills and a friendly manner.
• Comfortable working alone or as part of a team.
• Able to stand for long periods and assist with light lifting.

Responsibilities

• Provide great customer experiences and keep the store welcoming, clean, and stocked.
• Handle fast-paced tasks with multi-tasking and time management as priorities.

Skills

Customer service excellence

Team and solo work

Flexible hours

Product knowledge & promotions

Mobility & standing

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.