Reddy Express Karratha - Customer Service Representative

Otr Group; City Of Karratha; On-site; AUD 40,000 - 60,000; Full time

Job summary

OTR Group is seeking a Customer Service Representative for the Reddy Express Karratha location. You will focus on delivering great customer experiences and ensuring the store is clean, stocked, and welcoming for guests. This is a fast-paced role requiring multitasking, time management, and availability for night shifts.

The role emphasizes customer service excellence, independent work and teamwork, with penalties applying to night shift schedules.

Qualifications

• Experience in delivering outstanding customer service.
• Able to work independently and in a team.
• Willingness to work night shifts and weekends.

Responsibilities

• Provide excellent customer experiences and assist Guests in-store.
• Keep the store clean, stocked and welcoming at all times.
• Multitask, manage time effectively and handle tasks in a fast-paced environment.

Skills

Customer service

Teamwork

Communication

Time management

Night shift

Job description

Reddy Express Karratha - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. This role is a Night shift role and penalties do apply.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.