Reddy Express Gilgandra - Customer Service Representative

Reddy Express; Australia; On-site; AUD 45,000 - 65,000; Full time

Job summary

Reddy Express is seeking a Customer Service Representative to deliver exceptional guest experiences and keep the store clean, stocked, and welcoming. The role requires the ability to multitask and manage time effectively in a fast-paced environment.

Applicants should be comfortable working alone or as part of a team, with flexibility for late nights, early mornings, and weekends. Training on products and promotions will be provided to promote offerings to customers.

Qualifications

• Demonstrates ability to deliver outstanding customer service.
• Able to work independently and in a team environment.
• Willing to learn and promote store products and specials.

Responsibilities

• Provide great customer experiences and ensure the store is welcoming.
• Maintain cleanliness and stock levels; assist guests as needed.
• Adapt to a fast-paced environment and manage multiple tasks simultaneously.

Skills

Customer service

Teamwork

Time management

Flexible hours

Job description

Posted Thursday 13 August 2026 at 2:30 pm

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As aCustomer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.