Red Hat Linux Production Support Engineer

Recmatrix Consulting; Sydney; Presencial; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Recmatrix Consulting is seeking a Red Hat Linux Production Support Engineer to maintain critical production environments in Sydney. The role covers incident and request management, system administration, monitoring, automation, and DR readiness.

The successful candidate will own major production events, work 24/7 on-call with rotating shifts, and collaborate with senior engineers to improve procedures. A strong background in RHEL, HA clustering (RGManager, Pacemaker), Ansible, scripting, and

Formación

• 5+ years of strong experience supporting Red Enterprise Linux (RHEL) V6-V8 environments.
• Good knowledge of Red High Availability Clustering, including RGManager and Pacemaker.
• Proficiency in Bash and/or Python scripting.
• Hands-on experience with Ansible and Ansible Tower for automation and operations.
• Experience administering Red Satellite and managing servers registered with Satellite.
• Strong production support and troubleshooting experience in enterprise environments.
• Experience with system monitoring, patching, upgrades, configuration, and performance tuning.
• Strong understanding of IT service management and incident/request management processes.
• Strong written and verbal communication skills.
• Ability to work independently and effectively in a fast-paced, team-oriented environment.
• Self-motivated, proactive, and willing to take ownership of technical initiatives.
• Strong technical aptitude with a willingness to learn new technologies and processes.

Responsabilidades

• Provide production support and participate in system changes from a production support perspective.
• Investigate and resolve incidents and service requests through ServiceNow.
• Own and execute major production events, including weekend maintenance and Disaster Recovery (DR) tests.
• Perform system administration activities including installations, upgrades, configuration, patching, tuning, monitoring, and new builds.
• Monitor production applications and systems, and configure and improve monitoring alerts.
• Provide 24/7 on-call support as part of a weekly rotating schedule.
• Work closely with senior engineers to drive continuous improvements to production environments and support procedures.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and production support documentation.
• Identify recurring production issues and develop best practices and preventative measures.
• Participate in daily production briefings and operational meetings.
• Take ownership of individual technical initiatives and projects aligned with business requirements.
• 5+ years of strong experience supporting Red Enterprise Linux (RHEL) V6-V8 environments.
• Good knowledge of Red High Availability Clustering, including RGManager and Pacemaker.
• Proficiency in Bash and/or Python scripting.
• Hands-on experience with Ansible and Ansible Tower for automation and operations.
• Experience administering Red Satellite and managing servers registered with Satellite.
• Strong production support and troubleshooting experience in enterprise environments.
• Experience with system monitoring, patching, upgrades, configuration, and performance tuning.
• Strong understanding of IT service management and incident/request management processes.
• Strong written and verbal communication skills.
• Ability to work independently and effectively in a fast-paced, team-oriented environment.
• Self-motivated, proactive, and willing to take ownership of technical initiatives.
• Strong technical aptitude with a willingness to learn new technologies and processes.

Conocimientos

Red Hat Linux

High Availability

Ansible

Scripting (Bash/Python)

Production support

ServiceNow

Disaster Recovery

Monitoring & incident management

Satellite management

RGManager

Pacemaker

Ansible Tower

Bash

Python

Herramientas

ServiceNow

Ansible Tower

Red Satellite

Descripción del empleo

Location: Sydney, Australia

Employment Type: Contract

Work Arrangement: 24/7 On-Call Support - Rotating Schedule

Role Overview

We are seeking a Red Hat Linux Production Support Engineer to support and maintain critical production environments. The role will be responsible for incident and request management, system administration, production monitoring, automation, maintenance activities, and continuous improvement.

The successful candidate will have strong Red Hat Linux, High Availability, Ansible, scripting, and production support experience.

Key Responsibilities

• Provide production support and participate in system changes from a production support perspective.
• Investigate and resolve incidents and service requests through ServiceNow.
• Own and execute major production events, including weekend maintenance and Disaster Recovery (DR) tests.
• Perform system administration activities including installations, upgrades, configuration, patching, tuning, monitoring, and new builds.
• Monitor production applications and systems, and configure and improve monitoring alerts.
• Provide 24/7 on-call support as part of a weekly rotating schedule.
• Work closely with senior engineers to drive continuous improvements to production environments and support procedures.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and production support documentation.
• Identify recurring production issues and develop best practices and preventative measures.
• Participate in daily production briefings and operational meetings.
• Take ownership of individual technical initiatives and projects aligned with business requirements.
• 5+ years of strong experience supporting Red Enterprise Linux (RHEL) V6-V8 environments.
• Good knowledge of Red High Availability Clustering, including RGManager and Pacemaker.
• Proficiency in Bash and/or Python scripting.
• Hands-on experience with Ansible and Ansible Tower for automation and operations.
• Experience administering Red Satellite and managing servers registered with Satellite.
• Strong production support and troubleshooting experience in enterprise environments.
• Experience with system monitoring, patching, upgrades, configuration, and performance tuning.
• Strong understanding of IT service management and incident/request management processes.
• Strong written and verbal communication skills.
• Ability to work independently and effectively in a fast-paced, team-oriented environment.
• Self-motivated, proactive, and willing to take ownership of technical initiatives.
• Strong technical aptitude with a willingness to learn new technologies and processes.