Receptionist - Temporary Part - Time

NSW Nurses and Midwives Association; Waterloo; On-site; AUD 30,000 - 60,000; Part time

Job summary

A healthcare union in NSW seeks an experienced part-time receptionist to join their team at Waterloo. This office-based role involves triaging inquiries, managing phone calls, and supporting broader administrative functions. Ideal candidates will possess strong customer service skills and be able to work effectively in a dynamic team environment. Applications are encouraged from diverse backgrounds, including Aboriginal Torres Strait Islander Peoples.

Qualifications

• Demonstrated customer service experience is essential.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong communication skills needed to liaise with internal staff and visitors.

Responsibilities

• Deliver prompt and professional front desk support.
• Receive and manage incoming phone calls with professionalism.
• Document and relay messages accurately and timely.

Skills

Customer service experience

Effective listening

Ability to manage multiple tasks

Team collaboration

Confidentiality

Job description

The NSW Nurses and Midwives’ Association (NSWNMA) is the largest union in NSW, representing over 80,000 members across public, private, aged care, and disability sectors. We advocate for a world-class, integrated health system and champion the professional, educational, and industrial welfare of nurses and midwives.

About the role:

We are seeking an experienced receptionist to join us on a temporary part-time basis until September 2026. This dynamic and fast-paced role includes triaging member enquiries, greeting and assisting visitors, maintaining records, liaising with internal staff, and escalating time-sensitive information. This role is office-based at Waterloo and will be part of a broader receptionist team, days required to work are Monday, Tuesday, Wednesdays and Friday (Thursday off) and the hours are 8.30am – 4.30pm.

This role requires a blend of professionalism, a positive attitude, and demonstrated customer service experience. The ability to identify priorities and escalate as needed is essential for handling numerous tasks simultaneously and ensuring their prompt completion. The ideal candidate must be able to work collaboratively in a team environment.

Key accountabilities:

• Deliver prompt and professional front desk support to NSWNMA members, staff, and visitors, ensuring a positive experience.
• Receive and manage incoming phone calls with professionalism, empathy, and patience.
• Document and relay messages accurately and in a timely manner.
• Maintain up to date records, complying with relevant policies and procedures.
• Perform various administrative tasks as required to support the broader functions of the Association such as data entry, assisting with campaign support materials, printing and posting correspondence, and other routine administrative duties.

Key considerations:

• Effective listener, capable of identifying the needs of the member, stakeholder, and the Association and directing the enquiry accordingly.
• The ability to manage multiple tasks and prioritise them effectively in a fast-paced environment.
• Ability to work autonomously, as well as in a team environment.
• Ability to adapt to an agile and dynamic workplace environment.
• A passion to improve workers’ lives and a demonstrated commitment to the trade union movement.
• Ability to maintain confidentiality and observe data protection and privacy principles.

How to apply for this position:

Your application must briefly address your ability to meet the key accountabilities and key considerations found in the receptionist position description.

NSWNMA is an Equal Opportunity Employer and fosters a diverse workplace and encourages Aboriginal Torres Strait Islander Peoples to apply.

Applications will close Friday 26th September unless the role is filled before.