Receptionist | Part Time or Full Time | Blacktown

Bupa Australia; Blacktown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance discounts

Partnership discounts (Apple/Samsung/J

Gym and spa discounts

Job summary

Bupa Australia is seeking a Medical Receptionist to be the friendly, expert first contact for patients, coordinating appointments and supporting the practice operations. The role requires professional communication and the ability to manage multiple tasks in a fast-paced environment.

Two roles are available: Part Time (20 hours across Tue/Wed/Thu) and Full Time (Mon-Fri with early starts 6:45am-10am, and some days ending 6pm). Prior GP reception and Best Practice know-how are preferred.

Qualifications

• Must have GP Medical Receptionist experience.
• Experience with Best Practice software is advantageous.
• Greet patients and visitors in a professional, friendly manner.
• Experience in managing appointment bookings and coordinating with medical staff.

Responsibilities

• Coordinate appointments and connect patients with the care team.
• Answer questions confidently and maintain a calm, organized reception area.
• Register new patients and update existing records accurately.
• Process payments and handle health insurance billing inquiries.

Skills

Reception experience

Best Practice experience

Greet patients professionally

Appointment management

Billing/invoicing experience

Teamwork

Tools

Best Practice software

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

As our Medical Receptionist, you'll be the warm, professional voice that greets patients when they need care most. You're not just answering phones - you're creating calm out of chaos, turning anxious moments into reassuring experiences, and keeping our practice running like clockwork. Your day will be dynamic: coordinating appointments, connecting patients with the right care team, answering questions with confidence, and ensuring everyone who walks through our doors feels heard and helped. You'll be the vital link between our patients and medical staff, making sure nothing falls through the cracks and everyone gets the support they need, when they need it. If you thrive in a fast-paced environment where your organizational skills and genuine care for people make a real difference every single day, we'd love to meet you.

Due to an expansion in services being offered, we have 2 roles available:

Part Time

20 hours per week, ideally across Tues, Wed and Thurs.

Full Time

Monday to Friday- Shift times can vary from a 6:45am to 10am start however the practice closes at 6pm (likely 1 to 2 early opens per week).

What you’ll need to make it possible

• Previous GP Medical Receptionist experience is ideal
• Best Practice experience is advantageous
• Greet patients and visitors in a professional, friendly manner, ensuring a positive experience from their arrival to departure. Register new patients and update existing patient information accurately in the clinic's system.
• Hold experience in managing appointment bookings efficiently, coordinating with medical staff to schedule consultations, tests, and follow-up appointments
• Have previous experience in processing payments, health insurance claims, and billing inquiries, ensuring accurate documentation and maintaining confidentiality.
• Ensure the reception area is kept clean, organised, and stocked with necessary supplies.
• Monitor inventory and request supplies as needed.
• Demonstrate a high level of teamwork, support, engagement and communication with the general practice nursing team.

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Thanks for submitting your application. As part of the process, you’ll be invited to complete a short online assessment powered by AI. This takes around 30 minutes and helps us gain a deeper understanding of your experience and strengths. At Bupa, we value your time, so before you begin, please take a moment to ensure you meet the following requirements:

• Must have Reception experience
• Must be able to commit to one of the above mentioned roles

Successful candidates will receive an email inviting them for a phone screen, please look out for this invite in your inbox / spam folders.