Receptionist - Mackay

Fitness Cartel Health Clubs; Mackay Regional; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Free gym membership

Discounts on supplements, apparel &咖啡?

Spa access discounts

24/7 access to state-of-the-art clubs

Job summary

Fitness Cartel Health Clubs in Mackay is seeking a friendly front-desk ambassador to welcome members, answer calls, and provide helpful service across reception, café, and retail shelves.

You will learn our systems, assist with class bookings, manage memberships, and support the team with a positive attitude and tidy work areas. No agencies.

Qualifications

• Previous customer service experience is essential.
• Must have Australian working rights.
• Hold a current First Aid & CPR certificate or be willing to attain.
• Be reliable, proactive, punctual, and well-presented.
• Able to multitask and work flexible hours for gym operations.

Responsibilities

• Greet customers at front desk and cafe and provide friendly service.
• Answer calls, handle queries and direct issues to the appropriate manager.
• Use computer systems to lookup member details, create access tags, process purchases, and assist with class bookings.
• Assist parents with Kid's Cartel bookings when needed.
• Learn about supplements and apparel to assist sales to members.
• Maintain a clean and neat reception and cafe area and stock shelves.

Skills

Customer service

Communication skills

Multitasking

Reliability & punctuality

Professional presentation

Australian working rights

Education

First Aid & CPR Certification

Australian Working Rights

Tools

POS software

Member lookup systems

Cash handling

Job description

At Fitness Cartel Health Clubs, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

Join the Cartel!

At Fitness Cartel Health Clubs, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role:

In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.

Key Responsibilities:

• Greet everyone & serve customers at both the front desk & café.
• Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
• Assist parents with booking their kids into Kid's Cartel where needed.
• Learn about our supplement & apparel range to execute supplement & apparel sales to members.
• Perform café duties, including using a coffee machine & making protein shakes.
• Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
• Perform opening & closing duties in a timely manner.
• Follow directions, prioritise & complete tasks in a timely manner.
• Perform other related duties.

What you’ll need to succeed:

• Previous customer service experience with excellent communication skills.
• A "can do" attitude with a thirst for learning & ambition for growth.
• A passion for health & fitness & eagerness to work for the industry.
• Be reliable, proactive, punctual, professional & well-presented.
• Have a strong work ethic.
• Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.
• Computer literacy & ability to learn new systems.
• Communicate & uphold, policies & procedures of the business to customers and staff.
• Hold a current First Aid & CPR Certificates (or willing to attain).
• Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
• Have Australian working rights.

What we’ll offer you in return:

• A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.
• Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
• Perks:
  • FREE gym membership to all Fitness Cartel locations.
  • Discounts on supplements, apparel, and café products.
  • Access to Merse Wellness Spas at discounted rates.
  • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!