Receptionist - Mackay

Fitness Cartel Australia & New Zealand; Mackay Regional; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Free gym membership to all FitnessCart

Discounts on supplements

Discounts on apparel

Spa access discounts

Job summary

Fitness Cartel Australia & New Zealand is hiring for a friendly front desk role at our club. You will greet members, answer calls, process purchases, and help guests with class bookings. The role blends café duties with retail sales, requiring a positive, proactive attitude and a passion for health and fitness.

Ideal candidates have customer service experience, strong communication, and reliability. Australian working rights and a current First Aid/CPR certificate (or willingness to obtain) are

Qualifications

• Previous customer service experience is essential.
• Excellent communication skills and a professional demeanour.
• A proactive, growth-minded attitude and reliability are required.
• A passion for health and fitness and eagerness to work in the industry.
• Be punctual, well-presented, and able to multitask in a busy gym environment.
• Computer literacy and ability to learn new systems.
• Hold a current First Aid & CPR certificate (or willingness to obtain).
• Must have Australian working rights.

Responsibilities

• Greet members at the front desk and assist in the café.
• Answer phones, handle inquiries, and direct to the appropriate manager when needed.
• Use systems to look up member details, process purchases, and book classes.
• Assist parents with booking Kids Cartel participation when required.
• Learn about supplements and apparel to upsell to members.
• Maintain cleanliness of reception and café areas; stock shelves.

Skills

Customer service

Communication

Can-do attitude

Health & fitness passion

Reliability

Punctuality

Professionalism

Team player

Multitasking

Computer literacy

Policy adherence

First Aid & CPR

Flexibility

Australian working rights

Job description

Join the Cartel!

At Fitness Cartel Health Clubs, we’re more than a gym - we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role

In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.

Key Responsibilities

• Greet everyone & serve customers at both the front desk & café.


• Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.


• Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.


• Assist parents with booking their kids into Kid's Cartel where needed.


• Learn about our supplement & apparel range to execute supplement & apparel sales to members.


• Perform café duties, including using a coffee machine & making protein shakes.


• Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.


• Perform opening & closing duties in a timely manner.


• Follow directions, prioritise & complete tasks in a timely manner.


• Perform other related duties.

What You’ll Need To Succeed

• Previous customer service experience with excellent communication skills.


• A "can do" attitude with a thirst for learning & ambition for growth.


• A passion for health & fitness & eagerness to work for the industry.


• Be reliable, proactive, punctual, professional & well-presented.


• Have a strong work ethic.


• Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.


• Computer literacy & ability to learn new systems.


• Communicate & uphold, policies & procedures of the business to customers and staff.


• Hold a current First Aid & CPR Certificates (or willing to attain).


• Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).


• Have Australian working rights.

What We\'ll Offer You In Return

• A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.


• Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.


• Perks:
  
  
  • FREE gym membership to all Fitness Cartel locations.
  
  
  • Discounts on supplements, apparel, and café products.
  
  
  • Access to Merse Wellness Spas at discounted rates.
  
  
  • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.