Receptionist - Glenridding

Cumbria Health; Penrith City Council; On-site; AUD 30,000 - 60,000; Part time

Job summary

A healthcare service provider is seeking a part-time Receptionist in Penrith City Council. The role involves managing patient interactions, performing administrative tasks, and requires strong communication skills. Ideal candidates will have GCSE qualifications in English and Maths and a friendly demeanor. Flexibility and strong organizational capabilities are essential for this role.

Qualifications

• Previous experience working within the NHS.
• Previous experience in a similar role.

Responsibilities

• Be the first point of contact for patients arriving at the Treatment Centres.
• Keep a watchful eye on patients waiting to be seen.
• Maintain a high level of confidentiality.

Skills

Excellent oral and written communication skills

Ability to prioritise & manage own workload

Excellent organisational skills

Friendly, helpful and can-do approach

Ability to work on own initiative

Education

GCSE English and Maths (or equivalent)

ECDL or equivalent

NVQ Business Administration

Job description

Are you friendly, organised, and ready to be the welcoming face of our growing team at Cumbria Health? We're looking for a part-time Receptionist to join us at Glenridding Health Centre, Glenridding, situated in the beautiful Lake District!

There are 20.5 hours available across 5 days, Monday to Friday.

We're looking for someone reliable, flexible, and a true team player who enjoys working with the public. In this role, you'll need to work independently while demonstrating a high level of confidentiality, sensitivity, discretion and empathy.

As part of our reception team, you'll play a vital role in delivering exceptional support to our patients. We take pride in being responsive, understanding, and doing everything we can to meet the needs of those we serve. If you share these values, you'll fit right in with our caring, inclusive, and friendly team.

Join us and be part of a workplace where kindness and respect are at the heart of everything we do.

Closing Date: 16 October 2025

When applying for this role, please include your mobile number on your application so we can contact you if needed. Please also check your spam or junk folder regularly as emails from us may occasionally be filtered there.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. The role is dedicated to GP practice reception which will include working hours between 8.00am-6.30pm Monday to Friday and occasional Saturdays.

At all times, Cumbria Health will deliver a service that is in line with our values:

Clinically Focussed: Everything we do is for the patient

Responsive: We listen and we respond quickly in a patient-focussed way

One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts

High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care

Growth & Sustainability: With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet local needs

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work-life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be through training or social events.

Job responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

• To be the first point of contact for patients arriving at the Treatment Centres.
• Processing confidential patient information to pass to Clinicians
• Contacting patients with appointment times.
• Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
• Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
• Gaining an understanding of coordinating workload to capacity.
• Carrying out equipment checks and reporting issues to the Control Room Supervisor.
• To work autonomously, managing own workload effectively referring to line manager when necessary.
• To adhere to all Cumbria Health Policies and Procedures
• Participate and ensure own on-going development
• To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
• Undertake any other activities deemed appropriate and necessary by the organisation.

Person Specification

Qualifications

• GCSE English and Maths (or equivalent)
• ECDL or equivalent
• NVQ Business Administration

Skills and Aptitudes

• Excellent oral and written communication skills
• Excellent telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can-do approach
• Ability to carry out work accurately to specified deadlines
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure
• Able to maintain a high level of confidentiality

Knowledge

• Previous experience working within the NHS.
• Previous experience in a similar role.

Personal Circumstances

• Positive
• Confident
• Well organised
• Good team player
• Flexible
• Ability to build rapport and effective relationships at all levels
• Demonstrate initiative
• Ability to maintain workload in a sometimes busy and demanding environment

Other requirements

• Willingness to undertake further training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.