Rates Revenue Officer

City of Casey; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A local government organization is seeking a full-time Rates Administrator to manage compliance and respond to inquiries. The role involves processing financial adjustments and collaborating with internal teams. The ideal candidate should have a relevant qualification in business or extensive experience in rates administration. Knowledge of local government legislation and strong customer service skills are essential.

Qualifications

• Relevant qualification in business, property, accounting, or extensive relevant experience.
• Experience with Local Government legislation including the Local Government Act.
• Proficiency in preparing reports and financial adjustments.

Responsibilities

• Maintain accurate rates and property records for compliance.
• Provide timely and accurate responses to stakeholder enquiries.
• Process pensioner rate rebates, refunds, and financial adjustments.

Skills

Customer service

Financial management

Local Government legislation knowledge

Education

Relevant qualification in business, property, accounting

Tools

Computerised rates and property systems

Job description

Overview

Job no: 496651 • Work type: Permanent - Full Time • Location: Bunjil Place • Categories: Contract Management, General Finance

City of Casey is one of Victoria’s largest, fastest growing and most diverse cities, serving more than 400,000 residents and over 36,000 businesses. Our workspace is located at Bunjil Place in Narre Warren, Melbourne’s southeast, reflecting our diverse and collaborative culture.

What you’ll deliver

• Maintain accurate rates and property records, ensuring compliance with statutory and Council requirements.
• Provide timely, courteous, and accurate responses to ratepayer and stakeholder enquiries.
• Process pensioner rate rebates, refunds, and financial adjustments efficiently and accurately.
• Support continuous improvement initiatives within the Revenue and Rating unit to enhance service delivery.
• Collaborate with internal teams and external stakeholders to ensure smooth operation of rates administration.

What you’ll bring

• Relevant qualification in business, property, accounting, or extensive relevant experience in rates and revenue administration.
• Strong knowledge of Local Government legislation, including the Local Government Act 1989 & 2020, and the Valuation of Land Act.
• Proven experience in customer service, with the ability to communicate clearly and professionally with ratepayers, staff, and external stakeholders.
• Experience in financial management, including preparing reports, reconciliations, and analysing rates revenue data.
• Proficiency with computerised rates and property systems, and the ability to work efficiently with databases and financial software.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

What’s next?

If you think this role might be for you, we would love to hear from you. Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

Applications will be accepted until 11.55pm on Sunday 19 October 2025. Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. We are an inclusive, child-safe, and equal opportunity employer welcoming applications from people of all ages, genders, cultures, backgrounds and abilities.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or [e-mail]. The City of Casey reserves the right not to make any appointments for this position.

Advertised: 10 Oct 2025 AUS Eastern Daylight Time • Applications close: 19 Oct 2025 AUS Eastern Daylight Time