Ramp Leading Hand

Oceania Ground Force; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Oceania Ground Force is seeking a Leading Hand (Ramp Operations) to oversee aircraft turnarounds and ramp activities at the airport. You will lead ramp teams, coordinate with managers, and ensure safety and compliance across operations.

The role requires strong leadership, hands-on supervision, and the ability to work outdoors in varying conditions, often outside standard hours. ASIC and ADA eligibility are prerequisites for this position.

Qualifications

• Previous experience in ramp operations or ground handling services is essential.
• Experience in a supervisory or leadership role is preferred.
• Knowledge of airport and airline operations, including safety and compliance requirements.
• Ability to obtain and maintain an Airport Security Identification Card (ASIC).
• Ability to obtain and maintain an Authority to Drive Airside (ADA) licence.

Responsibilities

• Lead and supervise ramp teams during aircraft turnarounds, ensuring all tasks are completed safely and efficiently.
• Coordinate with Ground Services Managers and other relevant personnel to ensure smooth operations.
• Monitor the performance of ramp staff, providing guidance and support as needed.
• Ensure all ramp operations comply with safety regulations and company policies.
• Conduct pre-shift briefings to ensure staff are aware of safety protocols and requirements.
• Perform safety checks on equipment and vehicles, reporting issues to management.
• Oversee loading and unloading of baggage and cargo to airline standards.
• Assist with positioning ground support equipment like tugs, belt loaders and pushback tractors.
• Monitor turnarounds to ensure completion within required timeframes.
• Provide on-the-job training and mentoring to ramp staff.
• Foster a positive team environment and strong communication.
• Address operational issues or conflicts and escalate when necessary.

Skills

Leadership

Communication

Time management

Problem solving

Physical fitness

Attention to detail

Safety compliance

Tools

ASIC eligibility

ADA licence

Job description

Join Oceania Ground Force and enjoy accelerated career progression, gaining valuable skills that are transferable across various industries. Our rotational rostering offers flexibility for a balanced work and personal life. Benefit from our Reward & Recognition Scheme and comprehensive Employee Assistance Program, providing support for all our team members.

ABOUT THE COMPANY

Oceania Ground Force, an Australian-owned Ground Handling Services Company, is committed to delivering professional and efficient services to leading airlines. Operating since June 1996, we have grown to over 500 employees in 12 locations across Australia and the Pacific. Our company blends cutting-edge technology and equipment with a hands-on management approach to ensure exceptional service quality.

Position Overview:

The Leading Hand (Ramp Operations) plays a critical role in overseeing and coordinating ramp operations at the airport. This position is responsible for ensuring the safe and efficient handling of aircraft, baggage, and cargo during turnarounds. The Leading Hand will work closely with the Ground Services Manager to maintain operational excellence while adhering to all safety and compliance requirements.

Key Responsibilities:

Supervision and Coordination:

• Lead and supervise ramp teams during aircraft turnarounds, ensuring all tasks are completed safely and efficiently.
• Coordinate with Ground Services Managers and other relevant personnel to ensure smooth operations.
• Monitor the performance of ramp staff, providing guidance and support as needed.

Safety and Compliance:

• Ensure all ramp operations comply with safety regulations and company policies.
• Conduct pre-shift briefings to ensure all staff are aware of safety protocols and operational requirements.
• Perform safety checks on equipment and vehicles, reporting any issues to management.

Operational Efficiency:

• Oversee the loading and unloading of baggage and cargo ensuring accuracy and adherence to airline standards.
• Assist with the positioning of ground support equipment, such as tugs, belt loaders, and pushback tractors.
• Monitor turnarounds to ensure they are completed within the required timeframes.
• Provide on-the-job training and mentoring to ramp staff, promoting skill development and adherence to best practices.
• Foster a positive team environment, encouraging collaboration and effective communication among team members.
• Address any operational issues or conflicts that arise during shifts, escalating them to management when necessary.

Administrative Duties:

• Maintain accurate records of ramp operations, including shift reports, equipment logs, and incident reports.
• Assist with rostering and allocating tasks to ensure adequate coverage during peak periods.
• Participate in regular meetings with management to discuss operational performance and areas for improvement.

Leadership Skills:

• Strong leadership qualities with the ability to motivate and guide a team.
• Ability to make quick decisions under pressure and resolve issues efficiently.

Communication Skills:

• Excellent communication skills, with the ability to convey information clearly and effectively to team members.
• Ability to liaise with various departments and stakeholders to ensure smooth operations.

Attention to Detail:

• High level of attention to detail to ensure accuracy in all aspects of ramp operations.

Safety Awareness:

• Strong understanding of safety regulations and a commitment to maintaining a safe working environment.

Time Management:

• Ability to manage time effectively, ensuring all tasks are completed within the required timeframes.

Qualifications:

• Previous experience in ramp operations or ground handling services is essential.
• Experience in a supervisory or leadership role is preferred.
• Knowledge of airport and airline operations, including safety and compliance requirements.
• Ability to obtain and maintain an Airport Security Identification Card (ASIC).
• Ability to obtain and maintain an Authority to Drive Airside (ADA) licence.

Skills and Abilities:

• Competency in using ground support equipment and other relevant tools.
• Strong problem-solving skills with the ability to adapt to changing situations.
• Physical fitness and the ability to perform manual tasks in various weather conditions.

Work Environment:

The Leading Hand (Ramp Operations) works primarily outdoors on the airport ramp, often in challenging weather conditions. The role requires physical stamina and the ability to manage multiple tasks simultaneously. The Leading Hand must be prepared to work in a fast-paced, high-pressure environment, often during irregular hours, including weekends and public holidays.

Career Development:

Oceania Ground Force offers career development opportunities and promotes a culture of diversity and equal employment opportunities. Employees are encouraged to grow within the company and take on new challenges.