RACS Administration Team Leader

svha; Melbourne; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Salary packaging

Public transport access

Professional development

Wellbeing programs

Job summary

St Vincent's Hospital Melbourne (SVHM) in Melbourne's Kew area is seeking an Administration Team Leader to oversee the administration function across Residential Aged Care Services, including Berengarra, Auburn House and Prague House. The role reports to the Deputy Operations Manager and focuses on service excellence and compliant admin practices.

You will lead staff, coordinate workforce planning, and drive continuous improvement, ensuring high-quality customer service for residents and

Qualifications

• Leadership and staff development experience.
• Ability to deliver high quality customer service and resolve enquiries and complaints.
• Experience overseeing resident administration processes and documentation.

Responsibilities

• Lead and coordinate the administration team across sites.
• Ensure timely resolution of resident/service enquiries and complaints.
• Oversee admissions, transfers and discharge documentation and compliance.
• Manage communications with residents, families and stakeholders.

Skills

Leadership

Customer service

Communication

Documentation

Job description

Job Description

• - Excellent benefits including salary packaging


• - Kew location


• - Challenging and rewarding work environment


• - Friendly and dynamic team


• - Permanent, Part Time 24 hours per week

About the Role

Reporting to the RACS Deputy Operations Manager and working in partnership with the RACS Leadership Team, the Administration Team Leader is responsible for leading the administration function and coordinating the delivery of administrative and operational support services across Residential Aged Care Services, including Berengarra, Auburn House and Prague House.

The role ensures the consistent provision of high-quality customer service, effective resident administration processes, and compliant administrative practices across all sites. Through day-to-day leadership, coaching and support of administration staff, the Administration Team Leader drives service excellence, continuous process improvement, and positive experiences for residents, families, visitors and stakeholders, while contributing to the achievement of Residential Aged Care Services' operational and strategic objectives

Classification for this position will be HS3.

Your Contribution

• - Lead and coordinate the RACS administration team, including workforce planning, performance management and staff development.


• - Deliver high-quality resident and customer service, ensuring timely resolution of enquiries, complaints and complex administrative matters.


• - Oversee resident administration processes, including admissions, transfers, discharges, record management and documentation compliance.


• - Manage resident and family communications, including feedback, service updates and engagement activities.


• - Current National criminal history check, or willing to obtain.

What we Offer

• - A focus on wellbeing initiatives, with regular events and programs


• - Confidential, solutions-focused employee counselling


• - Salary Packaging - Increase your take home pay!


• - Location with easy access to public transport (109 tram)


• - Regular opportunities for professional development to assist you to reach your career goals


• - Culture of continuous improvement


• - Flexible working arrangements including if eligibility criteria are met

About St Vincent's Hospital Melbourne's Residential Aged Care Services

St Vincent's Hospital Melbourne (SVHM) operates three Residential Aged Care Services (RACS) facilities: Berengarra, Auburn House, and Prague House, collectively providing permanent and respite care for 165 residents. These services encompass mainstream aged care, psychogeriatric care, and specialist programs for individuals with mental health diagnoses, acquired brain injuries and / or a history of homelessness. All facilities are registered NDIS providers. The role is primarily based at St George's Health Service (SGHS) in Kew, with responsibilities across campuses and aged care sites.

Residential Aged Care Services (RACS) sits within the Continuing Care Program at SVHM, which also includes Subacute Services (Rehabilitation, Geriatric Medicine, Palliative Care Services), Bed Based Transition Care, Community Services (HIP, ACAS, GP Liaison) and Healthcare for the Homeless Program.

Working at St Vincent's

St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Closing Date

14 November 2026 11:59pm

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.