RACS Administration Team Leader

St Vincent's Health Australia; City of Melbourne; On-site; AUD 50,000 - 65,000; Part time

Benefits offered by this job

Salary packaging

Job summary

St Vincent’s Hospital Melbourne is recruiting an Administration Team Leader for Residential Aged Care Services to lead the administration function across Berengarra, Auburn House and Prague House. This pivotal role coordinates support services, delivers high-quality customer service and ensures compliant administrative practices across sites.

The role requires strong leadership, coaching and stakeholder engagement to drive service excellence while supporting residents, families and staff in a

Qualifications

• Lead and coordinate the RACS administration team and staff development.
• Deliver high-quality resident and customer service, ensuring timely resolution of enquiries and complaints.
• Oversee resident administration processes including admissions, transfers, discharges, records, and documentation compliance.
• Manage resident and family communications, including feedback and engagement activities.
• You may be required to undergo mandatory immunisations/vaccinations and vaccination against COVID-19 as directed.

Responsibilities

• Lead and coordinate the RACS administration team, including workforce planning, performance management and staff development.
• Deliver high-quality resident and customer service, ensuring timely resolution of enquiries, complaints and complex administrative matters.
• Oversee resident administration processes, including admissions, transfers, discharges, record management and documentation compliance.
• Manage resident and family communications, including feedback, service updates and engagement activities.
• Current National criminal history check, or willing to obtain.

Job description

Job Description

• Excellent benefits including salary packaging
• Kew location
• Challenging and rewarding work environment
• Friendly and dynamic team
• Permanent, Part Time 24 hours per week

About the Role

Reporting to the RACS Deputy Operations Manager and working in partnership with the RACS Leadership Team, the Administration Team Leader is responsible for leading the administration function and coordinating the delivery of administrative and operational support services across Residential Aged Care Services, including Berengarra, Auburn House and Prague House. The role ensures the consistent provision of high-quality customer service, effective resident administration processes, and compliant administrative practices across all sites. Through day-to-day leadership, coaching and support of administration staff, the Administration Team Leader drives service excellence, continuous process improvement, and positive experiences for residents, families, visitors and stakeholders, while contributing to the achievement of Residential Aged Care Services’ operational and strategic objectives.

Classification for this position will be HS3.

Your Contribution

• Lead and coordinate the RACS administration team, including workforce planning, performance management and staff development.
• Deliver high-quality resident and customer service, ensuring timely resolution of enquiries, complaints and complex administrative matters.
• Oversee resident administration processes, including admissions, transfers, discharges, record management and documentation compliance.
• Manage resident and family communications, including feedback, service updates and engagement activities.
• Current National criminal history check, or willing to obtain.

What we Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• Salary Packaging – Increase your take home pay!
• Location with easy access to public transport (109 tram)
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement
• Flexible working arrangements including if eligibility criteria are met

About St Vincent's Hospital Melbourne

St Vincent’s Hospital Melbourne (SVHM) operates three Residential Aged Care Services (RACS) facilities: Berengarra, Auburn House, and Prague House, collectively providing permanent and respite care for 165 residents. These services encompass mainstream aged care, psychogeriatric care, and specialist programs for individuals with mental health diagnoses, acquired brain injuries and / or a history of homelessness. All facilities are registered NDIS providers. The role is primarily based at St George’s Health Service (SGHS) in Kew, with responsibilities across campuses and aged care sites. Residential Aged Care Services (RACS) sits within the Continuing Care Program at SVHM, which also includes Subacute Services (Rehabilitation, Geriatric Medicine, Palliative Care Services), Bed Based Transition Care, Community Services (HIP, ACAS, GP Liaison) and Healthcare for the Homeless Program.

Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Eligibility & Requirements

• You may be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
• This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Application Deadline

Closing Date: 14 November 2026 11:59pm

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and/or Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

About St Vincent’s Health Australia

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.