Quality Officer

Healius Limited; Victoria; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Retailer discounts and perks via Flare

Health & financial benefits including盖

Wellbeing support through EAP

Childcare discounts via Kiddo

Learning and development programs

Job summary

Healius Limited is seeking a Quality Officer to support the ongoing maintenance and continual improvement of quality systems and accreditation requirements across QML Pathology, TML Pathology and IQ Pathology. The role works with the Quality Manager and Brisbane team to ensure compliance and drive quality initiatives across the network.

The ideal candidate has experience in quality/compliance within regulated environments, strong attention to detail, and the ability to engage stakeholders to

Qualifications

• Tertiary qualification in quality, compliance, laboratory, scientific or related disciplines.
• Experience in a medical laboratory quality environment with ISO 15189 desirable.
• Understanding of quality systems, accreditation requirements and regulatory frameworks.

Responsibilities

• Assess and contribute to risk management processes.
• Review quality documentation for accreditation and best practice.
• Maintain quality records per Quality Policy including document control.
• Review incidents and support escalation in line with policies.
• Maintain QMS software records including audits and processes.
• Collaborate with commercial and operational stakeholders as required.
• Prepare reporting and provide insights to the Quality Manager and senior leaders.
• Support continuous improvement initiatives across pathology operations.
• Contribute to quality improvement projects and KPI tracking.

Skills

Risk management

Quality documentation

Stakeholder engagement

Analytical thinking

Organisational skills

Communication skills

Education

Tertiary qualification in quality/compliance/science

Tools

QMS software

Job description

Quality Officer - permanent full time

At Healius, we're united by a shared purpose: making a difference to the future of Australia's health. There's never been a more exciting time to join us as we transform into a stronger, more agile organisation with a focus on innovative ways of working, excellent customer and patient experiences and being a great place to work.

As part of our national Quality team, this is an opportunity to directly support QML Pathology, TML Pathology and IQ Pathology, while contributing to quality initiatives across the broader pathology network.

This full-time role offers flexibility through variable work schedules, limited travel requirements and the ability to work remotely once fully onboarded. You will need to be located within a reasonable distance of our north-east Melbourne office for onboarding and regular onsite requirements.

About Us

Healius is one of Australia’s leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians. Through our network of state-based and specialty brands, we provide high-quality diagnostic services that support clinicians to make informed decisions and improve patient outcomes.

With more than 80 medical laboratories and approximately 2,000 patient collection centres nationwide, we process approximately one in four Medicare-funded pathology tests each year, supporting services that extend from some of Australia’s largest and most complex private and public hospitals to regional areas and remote Indigenous communities.

About The Role

As a Quality Officer, you will support the maintenance and continual improvement of quality systems and accreditation requirements primarily across QML, TML and IQ Pathology while also contributing to broader quality initiatives within the Healius Pathology network. Working closely with the Quality Manager and the local Quality team located in Brisbane, you will support the ongoing maintenance of accreditation, quality management systems and compliance requirements across the business.

Key responsibilities

• Assess and contribute to risk management processes
• Review quality documentation to ensure compliance with accreditation requirements and best practice standards
• Maintain quality records in accordance with Quality Policy requirements, including controlled document review and updates
• Review incidents and support escalation processes in line with relevant policies
• Maintain quality management system (QMS) software records, including assets, audits and referral laboratory processes
• Collaborate with commercial and operational stakeholders as required
• Prepare reporting and provide insights to the Quality Manager and senior leaders
• Support continuous improvement initiatives across pathology operations
• Contribute to quality improvement projects and the tracking of quality performance indicators

About You

Our ideal candidate will bring previous experience in quality, compliance or accreditation within a regulated environment. To be successful in this role, you will be detail-oriented, highly organised and able to interpret and apply quality requirements with confidence, while building effective working relationships with a range of stakeholders.

Qualifications and Experience

• Relevant tertiary qualifications in quality, compliance, laboratory, scientific or related disciplines
• Experience working within a medical laboratory quality environment, with knowledge of ISO 15189 standards highly desirable.
• Sound understanding of quality systems, accreditation requirements and regulatory frameworks

Key Skills and Attributes

• Ability to interpret and apply quality standards, policies and procedures
• Effective stakeholder engagement and communication skills
• Strong analytical and problem-solving capability
• Well-developed organisational skills with the ability to manage competing priorities

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours we expect our people to embody: Customer Focused, Accountable, Collaborative, Credible and Resourceful.

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Benefits, Perks and Wellbeing

• Access to retailer discounts and perks through the Flare Benefits platform
• Health and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging options
• Free and confidential wellbeing support through our Employee Assistance Program (EAP)
• Discounted childcare and babysitting services via Kiddo
• Access to online learning, courses and development pathways to support your career growth

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices. We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.

Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.