Quality Officer

Healius; Brisbane; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Retailer discounts

Health benefits

Wellbeing support

Childcare discounts

Learning & development

Job summary

Healius is seeking a Quality Officer to support maintenance and continual improvement of quality systems across the pathology network, working with the Quality Manager and Brisbane team. You will help maintain accreditation, manage documents, and drive compliance with relevant standards.

You will apply your experience in regulated quality environments, engaging with multiple stakeholders to safeguard quality and patient outcomes, while contributing to efficiency and governance across QMS

Qualifications

• Experience in quality, compliance or accreditation within a regulated environment.
• Knowledge of ISO 15189 is advantageous.
• Understanding of quality systems and regulatory frameworks.

Responsibilities

• Assess and contribute to risk management processes.
• Review quality documentation for accreditation compliance and best practices.
• Maintain quality records per Quality Policy and review controlled documents.
• Review incidents and support escalation per policies.
• Maintain QMS software records including audits and referral processes.
• Collaborate with commercial and operational stakeholders as required.
• Prepare reporting and provide insights to Quality Manager and leaders.
• Support continuous improvement across pathology operations.
• Track quality performance indicators and contribute to improvement projects.

Skills

Quality standards interpretation

Stakeholder engagement

Analytical thinking

Organisational skills

QMS software

Education

Bachelors in quality/compliance/lab science

Tools

QMS software

Job description

At Healius, we're united by a shared purpose: making a difference to the future of Australia's health. There's never been a more exciting time to join us as we transform into a stronger, more agile organisation with a focus on innovative ways of working, excellent customer and patient experiences and being a great place to work.

As part of our national Quality team, this is an opportunity to directly support QML Pathology, TML Pathology and IQ Pathology, while contributing to quality initiatives across the broader pathology network.

This full-time role offers flexibility through variable work schedules, limited travel requirements and the ability to work remotely once fully onboarded. You will need to be located within a reasonable distance of our north-east Melbourne office for onboarding and regular onsite requirements.

About Us

Healius is one of Australia’s leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians. Through our network of state-based and specialty brands, we provide high-quality diagnostic services that support clinicians to make informed decisions and improve patient outcomes.

With more than 80 medical laboratories and approximately 2,000 patient collection centres nationwide, we process approximately one in four Medicare-funded pathology tests each year, supporting services that extend from some of Australia’s largest and most complex private and public hospitals to regional areas and remote Indigenous communities.

About The Role

As a Quality Officer, you will support the maintenance and continual improvement of quality systems and accreditation requirements primarily across QML, TML and IQ Pathology while also contributing to broader quality initiatives within the Healius Pathology network. Working closely with the Quality Manager and the local Quality team located in Brisbane, you will support the ongoing maintenance of accreditation, quality management systems and compliance requirements across the business.

Key responsibilities:

• Assess and contribute to risk management processes
• Review quality documentation to ensure compliance with accreditation requirements and best practice standards
• Maintain quality records in accordance with Quality Policy requirements, including controlled document review and updates
• Review incidents and support escalation processes in line with relevant policies
• Maintain quality management system (QMS) software records, including assets, audits and referral laboratory processes
• Collaborate with commercial and operational stakeholders as required
• Prepare reporting and provide insights to the Quality Manager and senior leaders
• Support continuous improvement initiatives across pathology operations
• Contribute to quality improvement projects and the tracking of quality performance indicators

About You

Our ideal candidate will bring previous experience in quality, compliance or accreditation within a regulated environment. To be successful in this role, you will be detail-oriented, highly organised and able to interpret and apply quality requirements with confidence, while building effective working relationships with a range of stakeholders.

Qualifications and Experience

• Relevant tertiary qualifications in quality, compliance, laboratory, scientific or related disciplines
• Experience working within a medical laboratory quality environment, with knowledge of ISO 15189 standards highly desirable.
• Sound understanding of quality systems, accreditation requirements and regulatory frameworks

Key Skills and Attributes

• Ability to interpret and apply quality standards, policies and procedures
• Effective stakeholder engagement and communication skills
• Strong analytical and problem-solving capability
• Well-developed organisational skills with the ability to manage competing priorities

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours we expect our people to embody: Customer Focused, Accountable, Collaborative, Credible and Resourceful.

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Benefits, Perks and Wellbeing

At Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and career, including:

• Access to retailer discounts and perks through the Flare Benefits platform
• Health and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging options
• Free and confidential wellbeing support through our Employee Assistance Program (EAP)
• Discounted childcare and babysitting services via Kiddo
• Access to online learning, courses and development pathways to support your career growth

Our Commitment to Diversity and Inclusion

Healius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices. We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.

Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.

Healius is committed to responding to every applicant, regardless of outcome. Timeframes may vary depending on the role and volume of applications.

To explore more opportunities, visit careers.healius.com.au and follow us on LinkedIn. Keep up to date with future opportunities by joining our talent community.