Quality Manager

Riverina Fresh Pty Ltd; Wagga Wagga City Council; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Riverina Fresh Pty Ltd in NSW invites a seasoned Quality Manager to lead our QA and Laboratory functions, ensuring dairy safety and regulatory compliance across all operations.

You will drive HACCP, GMP, and FCCS compliance, oversee audits, manage a four-person lab team, develop CAPA programs, and mentor staff in quality and food safety best practices. This is a full-time on-site role offering relocation assistance.

Qualifications

• Minimum 2 years of quality management experience in dairy or food manufacturing.
• Strong knowledge of food safety regulations and quality systems.
• Excellent leadership, communication and problem-solving skills.
• Experience with laboratory testing and data analysis.
• High proficiency with Microsoft Office and ERP/QMS systems.

Responsibilities

• Maintain QA systems aligned with HACCP, GMP, FCCS and new regs.
• Monitor product quality throughout production.
• Lead audits and ensure compliance with regs and customers.
• Investigate quality issues and drive CAPA.
• Train staff on quality and food safety procedures.
• Lead Laboratory team members and maintain records for traceability.
• Oversee shelf-life testing and environmental swabbing.
• Coordinate supplier approvals and audits.

Skills

Leadership

Communication

Problem solving

Data analysis

Microsoft Office

Digital dexterity

Education

Degree in Food Science, Dairy Technology, Microbiology, or related field

Tools

ERP/QMS systems

Job description

Are you a professional Quality Manager who excels in a dynamic and fast paced manufacturing environment? Do you thrive on leading food safety and compliance standards, and making a real difference through your expertise and knowledge? We’re looking for a Quality Manager who’s not just intent on making great products, however, loves to raise the food safety bar!

Riverina Fresh is a 100% Australian owned Dairy and Food Services company. We produce a range of award-winning dairy products in the iconic Riverina Fresh branded milks and cream range, including our Lactose Free Milk which recently won the 2025 Dairy Australia Grand Dairy Award!
We also provide our customers with an extensive Food Services range.

Riverina Fresh supplies retail, hospitality and industrial customers across Victoria, NSW and ACT, and we have strong ties to the communities in which we operate. We are passionate about what we do and place great value on providing a safe, supportive and motivating working environment.

We have an opportunity for an experienced and highly motivated self-starter to join our Team in this full-time role. As Quality Manager, you will be responsible for overseeing all aspects of quality control and assurance across our operations. Leading the Laboratory and Quality function, you will ensure compliance with regulatory standards, drive continuous improvement initiatives, and maintain our commitment to the highest product quality and safety.

Key responsibilities of the role include:

• Maintain quality assurance systems aligned with industry standards (e.g., HACCP, GMP, FCCS), including developing and implementing any new regulatory requirements.
• Monitor and evaluate product quality throughout the production process.
• Lead internal and external audits and ensure compliance with regulatory and customer requirements.
• Investigate and resolve quality issues, implementing corrective and preventive actions.
• Provide training and support to staff on quality and food safety procedures.
• Collaborate with internal stakeholder teams to drive quality improvements.
• Certificates of Analysis: including collection of test results, completion of certification and dissemination to customers.
• Managing Customer complaints including fielding complaints, registering and investigating and closing out.
• Leadership and development of four Laboratory team members.
• Maintaining accurate record-keeping and report writing for traceability and compliance, including all external testing results.
• Monitor and lead HACCP system changes, new products/equipment/ingredient plans.
• Coordinate GMP audits program for factory and external services.
• Managing Approved Suppliers, maintaining currency of all documentation.
• Overseeing shelf-life testing and validations programs.
• Leading environmental swabbing program.
• Managing Product Nutritional Information.
• Supporting product development, awards and improvement programs.

What we are looking for:

• Degree in Food Science, Dairy Technology, Microbiology, or a related field.
• Minimum 2 years of experience in a quality management role within the dairy or food manufacturing industry.
• Strong knowledge of food safety regulations and quality systems.
• Excellent leadership, communication, and problem-solving skills.
• Experience with laboratory testing and data analysis.
• Excellent analytical and problem-solving skills.
• High digital dexterity with skills in the full Microsoft suite and experience with ERP/QMS systems.
• Excellent written and verbal communication skills.
• Detail oriented, with exceptional time management skills.
• Demonstrated people leadership and team development experience.

Riverina Fresh is offering a competitive salary package commensurate to qualifications and experience for the successful applicant, including relocation assistance. Hours of work are generally standard office hours, Monday to Friday, however as the operations shift based, occasional flexibility may be required to work outside standard hours.

The successful applicant can look forward to being a trusted and valued team member, working with an experienced and close-knit team in a busy and dynamic environment. Your success is reflected in ours and as a Team Member, you will speak honestly, valuing input from others and you will have a high degree of ownership and accountability. Any new Team member of Riverina Fresh will be a role model for the Riverina Fresh values, Safety, Quality, People, Integrity and Impact.

As part of the recruitment process, you will be required to complete a pre-employment medical, police and reference checks.