Quality Manager

Bupa; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Employee benefits

Health product discounts

Career development opportunities

Job summary

Bupa is seeking a Quality Manager based at Defence Plaza Sydney to lead the Quality Management System across the Northern NSW health units, overseeing facilities providing dental, medical, physiotherapy, mental health and general practice services.

You will coordinate audits, manage clinical risks and incidents, drive accreditation and quality improvement, and report to regional governance bodies while guiding staff in a collaborative, defence-healthcare environment.

Qualifications

• AHPRA registered health practitioner
• Unrestricted AHPRA registration
• Baseline security clearance required
• Experience in defence healthcare preferred

Responsibilities

• Support development and implementation of a systems approach to health care delivery across health units
• Be the local lead agent and point of contact for health services accreditation and performance against standards
• Be the local lead agent for the Garrison Health Operations Audit Framework including self‑assessments and clinical audit schedule
• Provide training and direct assistance in clinical quality improvement methodology for personnel in the health unit
• Action clinical improvement tasks
• Provide reports to and participate in the Regional Clinical Governance Working Group
• Undertake tasks associated with the resolution of complaints, clinical reviews/investigations and clinical incidents

Skills

Clinical quality improvement

Accreditation knowledge

Stakeholder communication

Quality governance

Education

AHPRA-registered health practitioner

Unrestricted AHPRA registration

Baseline security clearance

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

You might think you already know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health services to 85,000 Defence Force members and their families across more than 50 locations in Australia.

About the role

Based in the defence office in Defence Plaza Sydney, the Quality Manager will be responsible for the management and maintenance of the Quality Management System within the Northern NSW region. You’ll coordinate data collection, internal audit schedules and manage local quality initiatives at all the health facilities within the health units. In this exciting role, you'll oversee the management and investigation of clinical risks and incidents across six health centres and clinics providing services including dental, medical, physiotherapy, mental health, nursing, general practice, and referrals to specialists.

Permanent Full-time Position

You will:

• Support development and implementation of a systems approach to health care delivery across health units
• Be the local lead agent and point of contact for all issues around health services accreditation and performance against standards
• Be the local lead agent and point of contact for the Garrison Health Operations Audit Framework including self‑assessments and clinical audit schedule
• Provide training and direct assistance in clinical quality improvement methodology for personnel in the health unit
• Action clinical improvement tasks
• Provide the required reports to and participate as an active member of the Regional Clinical Governance Working Group
• Undertake tasks associated with the resolution of complaints, clinical reviews/investigations and clinical incidents

About you

To deliver real outcomes in this role you will be an inherently confident and influential communicator who enjoys working with people of all backgrounds in a complex operating environment. You’ll be capable of taking a system‑wide view of models of care across the health units.

Experience working within defence healthcare essential.

Must hold current baseline clearance.

You will also require:

• A minimum 5 years full‑time equivalent experience as an AHPRA registered health practitioner
• Current unconditional and unrestricted registration with AHPRA
• The ability to hold and maintain a baseline security clearance

Be at the heart of it with Bupa

This is your opportunity to make a real impact on the health services we provide in support of the Australian Defence Force and help shape the experience of defence members accessing health services.

You’ll also enjoy all the benefits of working with Bupa in Australia including:

• Tangible employee benefits and discounts on Bupa products and other health and wellbeing initiatives
• A supportive team where your contribution is truly valued - our people love working at Bupa!
• Opportunity to build your career with a Global leader in healthcare

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.