Quality Manager

Sabre Recruiting; Ryde; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary package

Flexible working arrangements

Job summary

Sabre Recruiting is seeking a Quality Manager to join our client's healthcare and medical management team in Ryde and Macquarie Park, Sydney NSW. This full‑time role develops and oversees quality management systems to ensure patient safety, compliance and high standards of care.

You will lead ISO 13485 QMS, audits, CAPA, complaints, supplier quality and management review, collaborating with clinical and operational teams to monitor KPIs and drive continuous improvement.

Qualifications

• 5+ years in quality management within healthcare or regulated industry
• Formal qualification in healthcare management, quality management, nursing or related discipline
• Certification in ISO 13485 or equivalent healthcare quality standards
• Knowledge of Australian healthcare legislation, standards and accreditation requirements
• Experience with audits, CAPA, complaints and incident management
• Strong communication with clinical staff, management and external stakeholders

Responsibilities

• Develop, implement and maintain comprehensive quality management systems and frameworks aligned with healthcare standards and regulations
• Own ISO 13485 QMS (Qualio), audits, CAPA, complaints, supplier quality and management review
• Conduct regular audits and quality assessments across healthcare operations for improvements and compliance
• Lead investigations and resolutions of quality incidents, implementing corrective and preventative actions
• Collaborate with clinical and operational teams to monitor KPIs related to quality, safety and patient outcomes
• Provide training and education to staff on quality management and regulatory compliance
• Develop and maintain quality documentation, policies and procedures for consistency
• Liaise with regulatory bodies to maintain compliance and facilitate accreditation
• Prepare quality reports and present findings to senior management
• Identify trends and opportunities for continuous improvement and implement evidence-based quality initiatives
• Support a quality-focused culture across the organisation

Skills

Quality management

Audits

Regulatory compliance

Data analysis

Problem-solving

Training development

Education

Healthcare management degree

Quality management certification

Tools

Qualio

Quality management software

Reporting tools

Job description

Sabre Recruiting is seeking a dedicated and experienced Quality Manager to join our clients healthcare and medical management team. This is a full-time position based in Ryde and Macquarie Park, Sydney NSW. In this strategic role, you will be responsible for developing, implementing and overseeing quality management systems and processes that ensure our healthcare services meet the highest standards of safety, compliance and patient care. Your work will have a direct and meaningful impact on the quality of healthcare delivery across our organisation and will be integral to maintaining our commitment to excellence in patient outcomes.

Key responsibilities

Develop, implement and maintain comprehensive quality management systems and frameworks aligned with healthcare standards and regulations.

Ownership of ISO 13485 QMS (Qualio), audits, CAPA, complaints, supplier quality and management review

Conduct regular audits and quality assessments across healthcare operations to identify areas for improvement and ensure compliance with legislative requirements

Lead the investigation and resolution of quality incidents, complaints and adverse events, implementing corrective and preventative actions

Collaborate with clinical and operational teams to establish and monitor key performance indicators (KPIs) related to quality, safety and patient outcomes

Provide training and education to staff on quality management processes, regulatory compliance and best practice standards

Develop and maintain quality documentation, policies and procedures to ensure consistency across the organisation

Liaise with external regulatory bodies and accreditation organisations to maintain compliance and facilitate accreditation processes

Prepare comprehensive quality reports and present findings to senior management and stakeholders

Identify trends and opportunities for continuous improvement and implement evidence-based quality initiatives

Support the development of a quality-focused culture across the organisation

What we’re looking for

TGA and FDA exposure; experience with custom or implantable devices is a strong plus.

Formal qualification in healthcare management, quality management, nursing or a related discipline

Professional certification in quality management (such as ISO 13485 or equivalent healthcare quality standards)

Minimum of 5 years' experience in a quality management role within healthcare or a regulated industry

Demonstrated knowledge of healthcare legislation, standards and accreditation requirements relevant to Australian healthcare settings

Strong understanding of quality management frameworks, risk management and continuous improvement methodologies

Excellent audit and assessment skills with the ability to identify non-conformances and implement solutions

Proven ability to communicate effectively with clinical staff, management and external stakeholders at all levels

Strong analytical and problem-solving capabilities with meticulous attention to detail

Experience in developing and delivering training programmes to diverse audiences

Proficiency in data analysis and the use of quality management software and reporting tools

Strong organisational skills and the ability to manage multiple priorities in a dynamic environment

Preferred: Experience with incident management systems and root cause analysis methodologies

What we offer

At Sabre Recruiting, we are committed to supporting the wellbeing and professional development of our team members. We offer a competitive salary package and the opportunity to work in a dynamic healthcare environment where your contribution directly impacts patient care. We provide ongoing professional development opportunities to support your career growth within the healthcare management sector. We foster a collaborative and inclusive workplace culture where your expertise is valued and your ideas are heard. Our flexible working arrangements are designed to support work-life balance, and we encourage open dialogue about how we can tailor your working experience to suit your needs.

About us

Sabre Recruiting is a dedicated recruitment partner committed to connecting healthcare and medical professionals with organisations where they can make a meaningful difference. We specialise in supporting the healthcare sector and understand the unique challenges and opportunities within medical management. Our mission is to build long-lasting partnerships with both our candidates and our clients, ensuring that we identify the right fit for every role. We pride ourselves on our professionalism, industry expertise and commitment to supporting careers in healthcare.