Quality Manager

Arcadis; City of Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

Arcadis is seeking a Quality Manager to lead day-to-day QMS activities for the country, interfacing with senior management and ensuring compliance with global quality standards.

You will coordinate governance, training, audits, and continuous improvement across functions, maintain in-country ISO certification, and drive quality performance through KPI reporting and corrective actions.

You'll lead a cross-functional team and influence governance at the country level.

Qualifications

• Bachelor's or master's degree in engineering, management, quality, or business (preferred).
• 5–7+ years of progressive quality management experience in a multinational engineering or professional services firm.
• ASQ certification or other quality-management certifications preferred.
• Knowledge of ISO 9001:2015 and quality assurance/control programs.
• Strong communication, decision-making, and multi-tasking abilities.

Responsibilities

• Coordinate implementing, administering, and monitoring global QMS governance and tools in the country.
• Ensure in-country resource and training needs for quality procedures are met.
• Maintain in-country QMS and certification until global accreditation is achieved.
• Assist auditors in internal and external audits and drive continuous improvement.
• Report Quality KPIs, deviations, audits, corrective actions, and lessons learned.

Skills

Quality management

Auditing

Change management

Process improvement

Lean

Education

Bachelor's or Master's degree in engineering, management, quality, or business

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

The Quality Manager is responsible for managing most day-to-day QMS activities for their Country. This includes but is not limited to all aspects of Arcadis’s quality management system and in-country senior management interaction.

Role accountabilities:

Coordinates implementing, administering, and monitoring global QMS governance and tools in the country; ensures that established requirements are enforced appropriately and records exceptions as appropriate; provides suggestions and recommendations for changes to respective Global Quality Leaders.

Accountable for meeting the in-country resource and training needs of all personnel in the country in quality procedures to support the successful execution of the QMS.

Governance

• Maintain in-country quality management system
• Maintain in-country certification to the ISO standards until global accreditation has been achieved
• Assure in-country governmental regulations, legal, and statutory requirements are met

Quality processes and procedures

• Implement, maintain, and control quality processes and procedures
• Integration and effectiveness of processes across functions
• Supports auditors in internal and external audits
• Management of the in-country non-conformance management and corrective action system
• Implement a continuous improvement process
• Measure/evaluate process KPIs

Knowledge and training

• Ensure that all professionals are trained to the QMS
• Communicate/train changes quality management system
• Identification and implementation of Lessons Learned
• Maintain Country QMS iNet site

Data repository and reporting

• Report in-country Quality KPI’s for deviations, audits, corrective actions, and lessons learned
• Trend Quality KPI performance data for targeted continuous improvement
• Monitor in-country cost to quality

Compliance

• Implement process controls and use of improvement systems
• Ensure in-country audits are performed and participate as required
• Ensure compliance with in-country legislation
• Serve as the management representative for ISO certification

Qualifications & Experience:

The candidate should have a bachelor's or master’s degree in engineering, Management, Quality, or Business (preferred)

5-7+ years of experience progressive quality management or other applicable experience within a multinational engineering or professional services firm, including previous assignments in a related industry.

Training: Change Management, Process Improvement, Lean skills.

Certifications: American Society for Quality (ASQ) certification as Manager of Quality/Organizational Excellence (preferred); Certified Quality Auditor: ISO as appropriate; Certified Project Manager; member of the Project Management Institute or country equivalent.

Further requirements and competencies:

• Knowledge of ISO 9001:2015, Quality Management System-Requirements techniques relating to quality assurance and quality control programs
• Principles, practices, techniques, and theories of quality management systems and benchmarking
• Principles, practices, techniques, and theories of quality process auditing
• A well-developed understanding of and appreciation for organizational mission, values, and goals and consistent application of this knowledge.
• An ability to communicate complex issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner.
• Time management and ability to multi-task with competing priorities.
• Excellent decision-making capabilities and ability to make decisions and deal with conflicting priorities.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.