Country Workplace Operations Manager

Poutrix; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Arcadis in Australia seeks a Country Workplace Operations Manager to deliver best-in-class user experiences across all properties. You will lead internal teams and manage outsourced suppliers, ensuring audits, safety, sustainability and compliant standards are met.

You will interface with country directors and global teams, drive continuous improvement, and oversee budget setting, cost approval and reforecasting to maintain value and efficiency across the portfolio.

Qualifications

• Fluency in written and spoken English is essential.
• Excellent communication, negotiation and presentation skills.
• Significant experience of FM/Workplace or similar, multi-site environments.
• Experience leading an outsourced Workplace service model.
• Sound knowledge of CAFM systems used in the delivery of Workplace services.

Responsibilities

• Provide leadership to team members and contractors delivering the Workplace service to all properties within remit.
• Accountable for compliance with legislation, codes of practice and Arcadis standards; manage audits, HSE responsibilities and reporting.
• Escalation point for country-related Workplace issues and resolution.
• Engage with Work Councils and Unions on Arcadis workplace matters.
• Advise and guide Arcadis in all FM and Workplace matters for the country.
• Manage supply chain to deliver consistent service, value for money and continual improvement.
• Oversee financial management and reporting of the country Workplace budget.

Skills

English fluency

Communication

FM/Workplace experience

Outsourced service model

CAFM systems

Global organisation

Tools

CAFM systems

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description

To deliver the Workplace Promise consistently within the portfolio in Australia. Accountable to the Global Workplace Function, the role will be responsible for a best-in-class user experience for Arcadians, our guests and all user of our offices Australia. The role will drive service improvement to perform above industry benchmarks for productivity and efficiency, primarily through managing service providers and internal teams. The role will be accountable for operating to the global workplace functional design as a data-driven and digitally enabled function, delivering integrated facilities management. The role will represent workplace operations within the country and have direct interface with in-country directors, business units, enabling functions and with other workplace sub-functions. The role offers the opportunity to be part of a global team that delivers workplace experience across 50 countries.

Key Accountabilities & Responsibilities

The Country Workplace Operations Manager is accountable for ensuring that all users of our workspace have a best-in-class experience. You will be accountable for the delivery of the expected user-experience through the management of an internal team and/or through the contract management and service delivery of outsourced Workplace suppliers. To ensure standards and KPIs are met for all properties within your remit including carrying out audits where applicable. Your role will be accountable for budget setting, approval of costs, reforecasting and management of the budget. You will be accountable for interface with other Arcadis functions including safety, health, environment and Quality (SHEQ) to ensure agreed Workplace Health and Safety and Sustainability responsibilities are met. You will also be accountable for ensuring Workplace standards are reviewed and updated as applicable, coordinating Workplace communications and Intranet sites, and supporting workplace projects when required.

• Provide leadership to team members and contractors delivering the Workplace service to all properties within your remit, in line with the global workplace functional design and standards.
• Accountable for compliance with relevant legislation, codes of practice, Arcadis standards and for all operational workplace services, HSE responsibilities and the use of effective audit, monitoring, inspection and reporting.
• Act as the escalation point for all country related Workplace issues with responsibility for resolution or further escalation.
• Accountable for the interface and engagement with Work Councils and Unions for all Arcadis workplace matters.
• As subject matter specialist, support the Regional Workplace Operations Manager and suppliers to advise and guide Arcadis in all FM and Workplace operational matters related to the country.
• Effectively manage the supply chain to deliver consistent standards of service, ensuring value for money, transparency and a partnership approach which allows innovation and continual improvement.
• Accountable for Workplace country responsibilities defined within supply chain contracts and scopes of work.
• Accountable for the financial management and performance of the country Workplace budget including budget setting and reporting of the supply chain escalation and mitigation of variances.
• Interface with other enabling functions to ensure effectiveness and efficiency.
• Participate as a key member of the wider regional and global Workplace teams, supporting development, innovation and improvement.
• Deputise for the Regional Workplace Operations Manager as required.

Qualifications & Experience

Knowledge

• Sound knowledge of FM/Workplace matters and practices gained by significant experience working in a similar environment of portfolio size of 10 offices.
• Experience of delivering high quality user experience in flagship properties.
• Experience leading an outsourced Workplace service model.
• Membership of a recognised facility management/workplace professional body at a level appropriate to the role.
• Relevant qualifications and experience.
• Financial acumen including experience managing budgets in excess of $0.5m, budget setting, reporting and variance management.

Skills and Experience

• Fluency in written and spoken English is essential.
• Excellent communication, negotiation and presentation skills to interact with in-country leadership and global workplace function.
• Significant experience of FM/Workplace or similar, multi-site customer facing environments.
• Experience in managing outsourced Workplace service contracts.
• Sound knowledge of CAFM systems used in the delivery of Workplace services.

Personal Attributes

• Confident to represent workplace function to country directors, work councils and end‑users.
• Ability to work in a global organization and a matrix environment.
• Pro‑active and result oriented personality.
• Able to quickly develop internal and external relationships.
• Confident in pressured situations.
• Comfortable dealing effectively with challenge and change.
• Will take the initiative and own solutions to completion.
• Flexible and willing to undertake travel within country and occasionally beyond as required.
• Ability to prioritise and manage a complex workload.
• A systematic approach to problem solving and decision making.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills‑based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a 'people first' business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.